Watch ticket on queue

Hi all,

Is it possible to write a scrip that sends an e-mail to all queue’s
watchers when a new ticket is added to the queue?
Where can I found documentation to write user defined condition and user
defined action using RT 3.0.12?

Thanks in advance.
Luis Sousa

I supose I can do it just using AdmiCc on queues and the creating a
scrip, on action queue change, notify AdminCc.
The only problem I see in this solution is that on ticket change all the
queue’s admin will be notified as well.

Comments are welcome.

Luis Sousa

Luis Sousa wrote: