Want 'metoo' effect in mailings

RT Users
1

Hello,

I’d like to be copied on all email generated by my ticket actions. It
seems that the default is to not copy the user adding comments, changing
status, etc…

I’ve searched through the RT interface and through the rt-users mailing
list but haven’t found a single reference to that.

Is there a way to enable that behavior? Am I missing something?

Thanks!

Brian

2

Hello,

I’d like to be copied on all email generated by my ticket actions.
It seems that the default is to not copy the user adding comments,
changing status, etc…

I’ve searched through the RT interface and through the rt-users
mailing list but haven’t found a single reference to that.

Is there a way to enable that behavior? Am I missing something?

It’s in Preferences on (very) recent 3.8 releases. Before that, it was a site-wide setting.

3

Hi Jesse,

The site-wide setting would be fine, but where would that be?

I am still using 3.6.10.

BrianOn 12/03/2010 07:18 PM, Jesse Vincent wrote:

On Fri, Dec 03, 2010 at 07:11:24PM -0800, Brian Hill wrote:

Hello,

I’d like to be copied on all email generated by my ticket actions.
It seems that the default is to not copy the user adding comments,
changing status, etc…

I’ve searched through the RT interface and through the rt-users
mailing list but haven’t found a single reference to that.

Is there a way to enable that behavior? Am I missing something?
It’s in Preferences on (very) recent 3.8 releases. Before that, it was a site-wide setting.

Thanks!

Brian

4

I found it in the site config file. I’m so tuned into doing everything
through the interface and sorta ‘forgot’ about the config file.

 # By default, RT doesn't notify the person who performs an update,

as they
# already know what they’ve done. If you’d like to change this
behaviour,
# Set $NotifyActor to 1

 Set($NotifyActor, 1);

BrianOn 12/3/10 8:15 PM, Brian Hill wrote:

Hi Jesse,

The site-wide setting would be fine, but where would that be?

I am still using 3.6.10.

Brian

On 12/03/2010 07:18 PM, Jesse Vincent wrote:

On Fri, Dec 03, 2010 at 07:11:24PM -0800, Brian Hill wrote:

Hello,

I’d like to be copied on all email generated by my ticket actions.
It seems that the default is to not copy the user adding comments,
changing status, etc…

I’ve searched through the RT interface and through the rt-users
mailing list but haven’t found a single reference to that.

Is there a way to enable that behavior? Am I missing something?
It’s in Preferences on (very) recent 3.8 releases. Before that, it
was a site-wide setting.

Thanks!

Brian