Virus Scanning of ticket attachments?

RT Users
1

Is there some Request Tracker extension/plugin that I can use to
automatically scan file attachments to tickets? I didn’t see anything
on the mailing list archive, or the wiki.

Thanks,
Johnathan

Johnathan Bell
Internet System Administrator, Baker College

2

Is there some Request Tracker extension/plugin that I can use to
automatically scan file attachments to tickets? I didn’t see anything
on the mailing list archive, or the wiki.

Thanks,
Johnathan

Maybe you could use a scrip to trigger the scan of the new
attachment or use rt-crontool nightly to do the same?

Cheers,
Ken

3

There are hooks for processing incoming messages
see RT/Interface/Email/Filter/SpamAssassin.pm

Cambridge Energy Alliance: Save money. Save the planet.

4

Hi Johnathan,

I do think it’s outside job. Install a hook before delivering into RT.On Tue, Jul 28, 2009 at 10:59 PM, Johnathan Belljohnathan.bell@baker.edu wrote:

Is there some Request Tracker extension/plugin that I can use to
automatically scan file attachments to tickets? I didn’t see anything
on the mailing list archive, or the wiki.

Thanks,
Johnathan

–
Johnathan Bell
Internet System Administrator, Baker College

The rt-users Archives

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Best regards, Ruslan.

5

Hi Jonathan,i think virus scanning should be done infront of RT, not inside
RT! Your Wordprocessor will also not scan a document for viruses?!?

Torsten2009/7/28 Johnathan Bell johnathan.bell@baker.edu

Is there some Request Tracker extension/plugin that I can use to
automatically scan file attachments to tickets? I didn’t see anything
on the mailing list archive, or the wiki.

Thanks,
Johnathan

–
Johnathan Bell
Internet System Administrator, Baker College

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

6

Where would I put the hook when people are uploading files directly to
the web form? I can use spamassassain or clam for email-based
attachments, will RT hook all attachments through this same place?

Thanks,
JohnathanOn Jul 28, 2009, at 4:01 PM, Jerrad Pierce wrote:

There are hooks for processing incoming messages
see RT/Interface/Email/Filter/SpamAssassin.pm

–
Cambridge Energy Alliance: Save money. Save the planet.

Johnathan Bell
Internet System Administrator, Baker College

7

Or you could use an overlay on RT::Interface::Web to do your
virus checking in MakeMIMEEntity.

Cambridge Energy Alliance: Save money. Save the planet.

8

Where would I put the hook when people are uploading files directly to the
web form? I can use spamassassain or clam for email-based attachments, will
RT hook all attachments through this same place?
No, as the name implies, the example I gave (which was not to use SA
itself, though one could do so) only filters inbound email.

There are no callbacks for attachment uploads that I can see. It seem
that you’ll
have to make a custom version of Ticket/Update.html if you wish to validate web
attachments.