Viewing tickets without login

RT Users
1

I want to be able to send users a link to a ticket and
have them be able to view it in RT without being
required to login. Obviously, they will only have
read only access. Is there a flag in the
configuration to allow this?

I have 500 users and don’t want to create logins for
each one just to review a ticket’s contents.

Thanks,
Shannon

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2

I want to be able to send users a link to a ticket and
have them be able to view it in RT without being
required to login. Obviously, they will only have
read only access. Is there a flag in the
configuration to allow this?

The most common way to do this is to create a guest user with the
appropriate limited permissions. You then pass the username and password as
part of the URL. For example, http://rt3.fsck.com/?user=guest&pass=guest

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

1 Like
3

Please reply to the list so everyone can benefit.On 8/29/2006 3:45 PM, Shannon Adams wrote:

Thanks for the response. I think I am getting closer
now. The following link logs me in automatically:
http://rt.ourcorp.com/?user=guest&pass=guest

However, I want to to provide a link that will log in
as guest and view a specific ticket number in one
link.

http://rt.ourcorp.com/Ticket/Display.html?id=477
will show the ticket contents, but the user has to
login.

Just combine the two using the rules for encoding a query string. See

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”