"via RT" suffix in From: headers

RT Users
1

I’ve changed the string “via RT” to our organisation’s name in our RT
installation (2.0.13), which is useful in outgoing mail (so requestors
can see it’s mail from us), but somewhat misleading for our internal
users, who tend to think that every requestor is a member of our
organisation due to the suffix.

Is there an easy way to append this suffix only if the transaction was
comitted by an internal user?

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

2

I’ve always wanted that to say “via $QUEUE”
Doesn’t matter much for me cause Exchange rips it off anyhow.

Rambling,
James.-----Original Message-----
From: Sebastian Flothow [mailto:lists@flothow.de]
Sent: Monday, November 04, 2002 11:25 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] “via RT” suffix in From: headers

I’ve changed the string “via RT” to our organisation’s name in our RT
installation (2.0.13), which is useful in outgoing mail (so requestors
can see it’s mail from us), but somewhat misleading for our internal
users, who tend to think that every requestor is a member of our
organisation due to the suffix.

Is there an easy way to append this suffix only if the transaction was
comitted by an internal user?

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm