"via RT" not showing requestor email

RT Users
1

When Requestors replies to tickets, the email sent to the Owner does
not show address in “From” field.

Ex. “sebsua@gmail via RT” shows " via RT".

Any clue?

Running RT 3.7.13

2

Downgrade to RT 3.7.5 we benn used for a cpl of month’s without
problems and the same issue is present.

Maybe some RT_Siteconfig mismatch?

Are we the only one who ever experience this?

All thoughts will be welcome, getting desperate in here!!

Thanks.
Seb.-On 7/25/07, sebsua@gmail.com sebsua@gmail.com wrote:

When Requestors replies to tickets, the email sent to the Owner does
not show address in “From” field.

Ex. “sebsua@gmail via RT” shows " via RT".

Any clue?

Running RT 3.7.13

3

Have you checked
Set($UseFriendlyFromLine ,
In the RT_Config file:

By default, RT sets the outgoing mail’s “From:” header to

“SenderName via RT”. Setting this option to 0 disables it.

Set($UseFriendlyFromLine , 1);

Regards;
Roy

sebsua@gmail.com wrote:

4

Have you checked
Set($UseFriendlyFromLine ,
In the RT_Config file:

By default, RT sets the outgoing mail’s “From:” header to

“SenderName via RT”. Setting this option to 0 disables it.

Set($UseFriendlyFromLine , 1);

Checked, value is 1.

I detect some odd thing in here.
All the Requestors that are already created (Can’t stand when) when
they reply the “SendeName” is display.

All the Tests i perform since these cpl of day with new email
addresses i get this issue.

Weird eh!

Clues welcome…!
Seb.-