Version number doesn't change after (presumably) upgrading to rt-2-0-13

I’ve upgraded to rt-2-0-13 from 2-0-11 as recently recommended by Jesse, up
to and including running

insertdata 2-0-11

The upgrade was entirely painless.

However when I reach the login screen of our post-upgrade rt instance, the
old version number still appears.

Harmless, a problem, or did I not actually upgrade? Has anyone else
noticed this?

Mike Kukla
University at Buffalo–On Monday, April 01, 2002, 7:30 PM -0500 rt-users-request@lists.fsck.com wrote:

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Today’s Topics:

  1. Dates in Stats offset (Alexander, John)
  2. Re: Dates in Stats offset (David C. Troy)
  3. Re: requestor parsing errors (Darrin Walton)
  4. RE: Connect Failed Access denied for user (Boyko Dimitrov)
  5. RE: Dates in Stats offset (Alexander, John)
  6. operation order and changing queues (Christian Gilmore)
  7. RE: Dates in Stats offset (David C. Troy)
  8. Re: requestor parsing errors (Fred Purdue)
  9. RE: Connect Failed Access denied for user (Boyko Dimitrov)
  10. Upgrade to 2.0.13 … step by step? (RT2 Troubles)
  11. Re: Upgrade to 2-0-13 (Andrew Yager)

Message: 1
From: “Alexander, John” alexandj@fortrex.com
To: “‘rt-users@lists.fsck.com’” rt-users@lists.fsck.com
Date: Mon, 1 Apr 2002 15:31:49 -0500
Subject: [rt-users] Dates in Stats offset

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen
this and know how to fix it?



John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

Message: 2
Date: Mon, 1 Apr 2002 15:34:57 -0500 (EST)
From: “David C. Troy” dave@toad.net
To: “Alexander, John” alexandj@fortrex.com
Cc: “‘rt-users@lists.fsck.com’” rt-users@lists.fsck.com
Subject: Re: [rt-users] Dates in Stats offset

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

=====================================================================
David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

On Mon, 1 Apr 2002, Alexander, John wrote:

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen
this and know how to fix it?



John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Message: 3
Date: Mon, 1 Apr 2002 16:13:16 -0500
From: Darrin Walton darrinw@nixc.net
To: Fred Purdue Fred.Purdue@Pobox.com
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] requestor parsing errors
Fred Purdue Fred.Purdue@Pobox.com, rt-users@lists.fsck.com
Organization: NIXC, Inc.

|+ Mandrake Linux 2,4,8-26mdk
|+ Apache-AdvancedExtranetServer/1.3.20 (Mandrake Linux/3mdk)
|+ Perl 5.6.1
|+ mod_fastcgi-2.2.12
|+ Postfix (postfix-20010228-15mdk)
|+ All dependencies checked out fine with ‘make testdeps’
|+ All dependencies are from CPAN less than 10 days ago.

What version of RT?

Message: 4
From: “Boyko Dimitrov” bdimitrov@advantageds.com
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user
Date: Mon, 1 Apr 2002 13:44:48 -0800
charset=“iso-8859-1”

This is new install and I used all default values. The only modification I
had to do was to create rt_user in MySQL and give it privileges to RT2
(make install would fail until I did so). Would replacing the current
config.pm (in /usr/local/rt2/etc) with the one unpacked in
/tmp/rt-2-0-12/etc fix this? Do I need to try reinstalling until no
errors are reported, or is my setup complete and this is just post
install issue?

Thanks again.

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Ferguson, Kevin
Sent: Monday, April 01, 2002 12:08 PM
To: 'Boyko Dimitrov’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user

rt_user is the default username that RT uses for mysql. It looks
like you modified either this or its password in your original
RT config.pm file. The upgrade overwrites the config.pm file.
Reinstate your site customizations in the new config.pm.

-----Original Message-----
From: Boyko Dimitrov [mailto:bdimitrov@advantageds.com]
Sent: Monday, April 01, 2002 1:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Connect Failed Access denied for user

I got the following “error” at the end of my RT installation. Should I
assume that RT is installed correctly and the only problem is user
name/password with mysql? Is there something I should edit?

TIA.
Boyko

Congratulations. RT has been upgraded. You should now check-over
/usr/local/rt2/etc/config.pm for any necessary site customization.
Additionally,
you should update RT’s system database objects by running
/usr/local/rt2/etc/insertdata
where is the version of RT you’re upgrading from.
/usr/bin/perl /usr/local/rt2/etc/insertdata
DBI->connect(dbname=rt2;host=localhost) failed: Access denied
for user:
‘rt_user@localhost’ (Using password: YES) at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle
.pm line 121
Connect Failed Access denied for user: ‘rt_user@localhost’
(Using password:
YES)
at /usr/local/rt2/lib/RT/Handle.pm line 43
*** Error code 255

Stop in /tmp/rt-2-0-12.


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Message: 5
From: “Alexander, John” alexandj@fortrex.com
To: “‘rt-users@lists.fsck.com’” rt-users@lists.fsck.com
Date: Mon, 1 Apr 2002 16:48:14 -0500
Subject: RE: [rt-users] Dates in Stats offset

I checked the date/times in the tickets in question and GMT vs Local time
does not account for the disparity. In the stats pages, all of mondays
tickets are being counted for sunday.

John Alexander

-----Original Message-----
From: David C. Troy [mailto:dave@toad.net]
Sent: Monday, April 01, 2002 3:35 PM
To: Alexander, John
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] Dates in Stats offset

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

=====================================================================
David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

On Mon, 1 Apr 2002, Alexander, John wrote:

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen
this
and know how to fix it?




John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Message: 6
From: “Christian Gilmore” cgilmore@tivoli.com
To: “RT Users Mailing List (E-mail)” rt-users@lists.fsck.com
Date: Mon, 1 Apr 2002 15:45:05 -0600
charset="iso-8859-1"
Subject: [rt-users] operation order and changing queues

I have a little problem and hope there’s a simple solution. I have
multiple queues and potentially mutually exclusive privileged members of
each queue. I need for people to be able to transfer tickets from one
queue to the next via the web UI. This transfer occurs, but I see two sets
of errors:

  1. While the queue change does take effect, the web UI states: "Queue: 0"
    instead of what transaction actually occurred.

  2. The system then complains that the user does not have sufficient
    privilege to change the remaining fields on the Basics page. Is there a
    way to enforce operational order so that queue change is the last possible
    transaction instead of the first to be reviewed?

Thanks,
Christian


Christian Gilmore
Technology Leader
GeT WW Global Applications Development
IBM Software Group

Message: 7
Date: Mon, 1 Apr 2002 16:56:11 -0500 (EST)
From: “David C. Troy” dave@toad.net
To: “Alexander, John” alexandj@fortrex.com
Cc: “‘rt-users@lists.fsck.com’” rt-users@lists.fsck.com
Subject: RE: [rt-users] Dates in Stats offset

Might be a Sunday=0 vs. Sunday=1 problem then…

=====================================================================
David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

On Mon, 1 Apr 2002, Alexander, John wrote:

I checked the date/times in the tickets in question and GMT vs Local time
does not account for the disparity. In the stats pages, all of mondays
tickets are being counted for sunday.

John Alexander

-----Original Message-----
From: David C. Troy [mailto:dave@toad.net]
Sent: Monday, April 01, 2002 3:35 PM
To: Alexander, John
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] Dates in Stats offset

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

=====================================================================
David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

On Mon, 1 Apr 2002, Alexander, John wrote:

I’ve noticed that the dates displayed in the Stats pages is offset by
one day. It is showing tickets for monday as being on sunday. Anyone
seen
this
and know how to fix it?




John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Message: 8
Subject: Re: [rt-users] requestor parsing errors
From: Fred Purdue Fred.Purdue@Pobox.com
To: Darrin Walton darrinw@nixc.net
Cc: rt-users@lists.fsck.com
20020401161316.J99604@nixc.net
Date: 01 Apr 2002 17:37:48 -0500

–=-R0t2xSqxcpo0RrSjlClN
Content-Type: text/plain
Content-Transfer-Encoding: 7bit

Darrin,

The version is 2.0.12

I found the cause of the problem (but not really the solution)

" my $email = ~
s/@(.*).newopportunitiesinc.org/@newopportunitiesinc.org/; "

The Canonical address translation was nuking anything that went through
it. Once I replaced it with shift; and restarted httpd everything
worked fine. My string looks exactly like the foo.com example that
comes in config.pm. Any ideas what is wrong with it? Could the problem
be that some of the mail is coming from/to another domain?
(corp.newoppinc.org)?


------=====================================------
Fred Purdue General Technology Group
E: Fred@GTGCorp.com www.gtgcorp.com
P: (203) 235-7175 164 Scott St - Suite 1
C: (203) 605-6853 Meriden, CT 06450
------=====================================------

  |+ Mandrake Linux 2,4,8-26mdk
  |+ Apache-AdvancedExtranetServer/1.3.20 (Mandrake Linux/3mdk)
  |+ Perl 5.6.1
  |+ mod_fastcgi-2.2.12
  |+ Postfix (postfix-20010228-15mdk)
  |+ All dependencies checked out fine with 'make testdeps'
  |+ All dependencies are from CPAN less than 10 days ago.

What version of RT?


------=====================================------
Fred Purdue General Technology Group
E: Fred@GTGCorp.com www.gtgcorp.com
P: (203) 235-7175 164 Scott St - Suite 1
C: (203) 605-6853 Meriden, CT 06450
------=====================================------

–=-R0t2xSqxcpo0RrSjlClN
Content-Type: text/html; charset=utf-8

Darrin,

The version is 2.0.12

I found the cause of the problem (but not really the solution)

"        my $email = ~ s/\@(.*).newopportunitiesinc.org/\@newopportunitiesinc.org/;  "

The Canonical address translation was nuking anything that went through it.  Once I replaced it with shift; and restarted httpd everything worked fine.  My string looks exactly like the foo.com example that comes in config.pm.  Any ideas what is wrong with it?  Could the problem be that some of the mail is coming from/to another domain?  (corp.newoppinc.org)?

-- 
------=====================================------
Fred Purdue              General Technology Group 
E: Fred@GTGCorp.com               www.gtgcorp.com
P: (203) 235-7175          164 Scott St - Suite 1
C: (203) 605-6853               Meriden, CT 06450
------=====================================------
<BLOCKQUOTE>
  |+ Mandrake Linux 2,4,8-26mdk
  |+ Apache-AdvancedExtranetServer/1.3.20 (Mandrake
Linux/3mdk)   |+ Perl 5.6.1
  |+ mod_fastcgi-2.2.12
  |+ Postfix (postfix-20010228-15mdk)
  |+ All dependencies checked out fine with 'make
testdeps'   |+ All dependencies are from
CPAN less than 10 days ago. 
What version of RT?

</BLOCKQUOTE>
-- 
------=====================================------
Fred Purdue              General Technology Group 
E: Fred@GTGCorp.com               www.gtgcorp.com
P: (203) 235-7175          164 Scott St - Suite 1
C: (203) 605-6853               Meriden, CT 06450
------=====================================------

–=-R0t2xSqxcpo0RrSjlClN–

Message: 9
From: “Boyko Dimitrov” bdimitrov@advantageds.com
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user
Date: Mon, 1 Apr 2002 14:45:21 -0800
charset=“iso-8859-1”

Well looking in config.pm did solve my problem. I change the password in
MySQL to the one in config.pm and the installation completed with the only
complaint for /var/log/rt2 not existing. I created it and ran “make
install” again no errors.

This raises a question however. Should RT create all user/groups it needs
during the install process. I had to create rt_user manually and edit it’s
privileges as well, including the directory above that finally solved my
problem. Also the initial password I entered for rt_user should have been
saved at the very beginning.

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Boyko Dimitrov
Sent: Monday, April 01, 2002 1:45 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user

This is new install and I used all default values. The only modification I
had to do was to create rt_user in MySQL and give it privileges to RT2
(make install would fail until I did so). Would replacing the current
config.pm (in /usr/local/rt2/etc) with the one unpacked in
/tmp/rt-2-0-12/etc fix this? Do I need to try reinstalling until no
errors are reported, or is my setup complete and this is just post
install issue?

Thanks again.

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Ferguson, Kevin
Sent: Monday, April 01, 2002 12:08 PM
To: 'Boyko Dimitrov’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user

rt_user is the default username that RT uses for mysql. It looks
like you modified either this or its password in your original
RT config.pm file. The upgrade overwrites the config.pm file.
Reinstate your site customizations in the new config.pm.

-----Original Message-----
From: Boyko Dimitrov [mailto:bdimitrov@advantageds.com]
Sent: Monday, April 01, 2002 1:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Connect Failed Access denied for user

I got the following “error” at the end of my RT installation. Should I
assume that RT is installed correctly and the only problem is user
name/password with mysql? Is there something I should edit?

TIA.
Boyko

Congratulations. RT has been upgraded. You should now check-over
/usr/local/rt2/etc/config.pm for any necessary site customization.
Additionally,
you should update RT’s system database objects by running
/usr/local/rt2/etc/insertdata
where is the version of RT you’re upgrading from.
/usr/bin/perl /usr/local/rt2/etc/insertdata
DBI->connect(dbname=rt2;host=localhost) failed: Access denied
for user:
‘rt_user@localhost’ (Using password: YES) at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle
.pm line 121
Connect Failed Access denied for user: ‘rt_user@localhost’
(Using password:
YES)
at /usr/local/rt2/lib/RT/Handle.pm line 43
*** Error code 255

Stop in /tmp/rt-2-0-12.


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Message: 10
charset="iso-8859-15"
From: RT2 Troubles rt2trouble@morben.ca
To: rt-users@lists.fsck.com
Date: Mon, 1 Apr 2002 16:12:27 -0800
Subject: [rt-users] Upgrade to 2.0.13 … step by step?

So here’s what I can gather for instructions on upgrading 2.0.11 to
2.0.13 and I’d like some feedback before I go ahead and try it:

Download the rt.tar.gz
tar xzvf rt.tar.gz
cd rt-2-0-13
vi Makefile

  • change all options that are different on your install
    cp /path/to/rt2/etc/config.pm /etc/config.pm.backup
    make upgrade
    vi /path/to/rt2/etc/config.pm
  • reconfig based on the old backed up config
    /etc/rc.d/init.d/httpd restart

Done?

No stopping of services, no recompliing of Perl, no dependency hunting?
Could it be that easy?

– RT2 Troubles

Message: 11
Date: Tue, 02 Apr 2002 10:22:54 +1000
Subject: Re: [rt-users] Upgrade to 2-0-13
From: Andrew Yager andrew@rwts.com.au
To: rt-users rt-users@lists.fsck.com

Hi,

Just thought I=B9d let people know that somone had enabled Apache::Status
somewhere in my httpd.conf file… And this caused problems.

But… We do have another interesting problem…

When we start apache, we get

mod_perl:
mod_perl: Missing directive at end-of-file

… Everything appears to still work - but if anyone knows why we get this
error (it seems to dissapear if you comment out PerlModule Apache::DBI
through to )

Relevant section of httpd.conf file below…

ServerName secure.somewhere.com.au ServerAdmin admin DocumentRoot /home/sites/site16/web ServerAlias secure.ultraserve.com.au Alias /queue/ /usr/local/rt2/WebRT/html/ PerlModule Apache::DBI PerlFreshRestart On PerlRequire /usr/local/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason RewriteEngine on RewriteCond %{HTTP_HOST} !^XXX.XXX.XXX.19(:80)?$ RewriteCond %{HTTP_HOST} !^secure.somewhere.com.au(:80)?$ RewriteRule ^/(.*) https://secure.somewhere.com.au/$1[L,R] RewriteOptions inherit AliasMatch ^/~([^/]+)(/(.*))? /home/sites/site16/users/$1/web/$3 AddHandler cgi-wrapper .cgi AddHandler cgi-wrapper .pl AddType application/x-httpd-php .php4 AddType application/x-httpd-php .php

Thanks,
Andrew

On 1/4/02 9:46 PM, “Andrew Yager” andrew@rwts.com.au wrote:

Hi,
=20
Just upgraded from 2-0-5_03 to 2-0-13 (don=B9t you love version numbers)!
=20
When I restart Apache I get:
=20
Subroutine menu_item redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 46.
Subroutine handler redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 54.
Subroutine header redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 83.
Subroutine symdump redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 99.
Subroutine status_symdump redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 112.
Subroutine status_section_config redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 117.
Subroutine status_hooks redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 123.
Subroutine status_inc redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 138.
Subroutine status_script redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 169.
Subroutine status_rgysubs redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 183.
Subroutine status_env redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 197.
Subroutine status_sig redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 203.
Subroutine status_myconfig redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 217.
Subroutine status_inh_tree redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 222.
Subroutine status_isa_tree redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 223.
Subroutine status_data_dump redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 225.
Subroutine cv_file redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 241.
Subroutine status_cv_dump redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 246.
Subroutine status_config redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 281.
Subroutine b_graph_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 287.
Subroutine b_lexinfo_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 296.
Subroutine noh_b_lexinfo redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 304.
Subroutine b_terse_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 317.
Subroutine noh_b_terse redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 331.
Subroutine b_terse_size_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 340.
Subroutine noh_b_terse_size redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 354.
Subroutine b_package_size_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 365.
Subroutine noh_b_package_size redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 373.
Subroutine b_deparse_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 410.
Subroutine noh_b_deparse redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 419.
Subroutine b_fathom_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 430.
Subroutine noh_b_fathom redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 439.
Subroutine peek_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 449.
Subroutine noh_peek redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 457.
Subroutine xref_link redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 467.
Subroutine noh_xref redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 474.
Subroutine noh_b_graph redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 490.
Subroutine B::Graph::TIEHANDLE redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 532.
Subroutine B::Graph::PRINT redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 555.
Subroutine as_HTML redefined at
/usr/lib/perl5/site_perl/5.005/i386-linux/Apache/Status.pm line 562.
=20

:slight_smile:
=20
RT doesn=B9t quite work =AD it logged me in ,but won=B9t log me out, and
won=B9t =
let
me view any tickets or anything.
=20
If anyone knows what I might have done wrong =AD I=B9d love to know…
It wor=
ked
fine as 2-0-5…
=20
Any assistance appreciated.
=20
Thanks,
Andrew
=20


Andrew Yager
Real World Technology Solutions
Real People, Real SolUtions ™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/


=20


Andrew Yager
Real World Technology Solutions
Real People, Real SolUtions ™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/



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“k” == kukla kukla@acsu.buffalo.edu writes:

k> Harmless, a problem, or did I not actually upgrade? Has anyone else
k> noticed this?

You did not stop and start your server, so nothing was reloaded. A
simple “restart” is not sufficient.

This is a VFAQ on this list.

Did you stop/start your webserver?

Since your RT number is in a perl module, and mod_perl (Maybe also
fcgi) caches perl modules, you need to stop and start your webserver
after changing any RT related perl module.

This may or may not be your problem. But it is probably the most
frequently given answer to RT problems like this.

Matt

kukla@acsu.buffalo.edu writes: