Version 2.0.15 feature - 25 highest priority tickets I requested

RT Users
1

I finished the migration from 2.0.15 to 3.8.4 and all seems to be
working well but … have a user (actually the boss) asking where the
entry for “25 highest priority tickets I requested…” went.

I don’t see anything that seems similar in 3.8.4 nor anything in the
Harrier book or on the wiki. Nothing much useful searching with Google
either.

If this have been covered/discussed before point me to the month and
year (or message) and I’ll figure it out. Otherwise any suggestions,
thoughts, or ideas are appreciated.

How to get “25 highest priority tickets I requested…” on the “RT at a
glance page.”

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Rod

2

Build a query in the query builder using buttons or advanced:

(Status = ‘open’ OR Status = ‘new’) AND Requestor.id = ‘CurrentUser’

Save this query at system level. Add this query to the RT at glance of
all users using UI->Configuration->RT At Glance.

I think this should work.On Mon, Jun 29, 2009 at 10:00 PM, Roderick A. Andersonraanders@cyber-office.net wrote:

I finished the migration from 2.0.15 to 3.8.4 and all seems to be
working well but … have a user (actually the boss) asking where the
entry for “25 highest priority tickets I requested…” went.

I don’t see anything that seems similar in 3.8.4 nor anything in the
Harrier book or on the wiki. Nothing much useful searching with Google
either.

If this have been covered/discussed before point me to the month and
year (or message) and I’ll figure it out. Otherwise any suggestions,
thoughts, or ideas are appreciated.

How to get “25 highest priority tickets I requested…” on the “RT at a
glance page.”

\||/
Rod

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Best regards, Ruslan.

3

Ruslan Zakirov wrote:

Build a query in the query builder using buttons or advanced:

(Status = ‘open’ OR Status = ‘new’) AND Requestor.id = ‘CurrentUser’

Save this query at system level. Add this query to the RT at glance of
all users using UI->Configuration->RT At Glance.

Great. I tried something similar but missed the advanced button/link
and the query builder wasn’t playing nice for me.

The Requestor.id and CurrentUser make sense but it has been too long
(4+ years) since I had to do anything fancy with RT so I’d would have
been asking about them also. :slight_smile:

Thanks Ruslan.

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Rod