Build a query in the query builder using buttons or advanced:
(Status = ‘open’ OR Status = ‘new’) AND Requestor.id = ‘CurrentUser’
Save this query at system level. Add this query to the RT at glance of
all users using UI->Configuration->RT At Glance.
I think this should work.On Mon, Jun 29, 2009 at 10:00 PM, Roderick A. Andersonraanders@cyber-office.net wrote:
I finished the migration from 2.0.15 to 3.8.4 and all seems to be
working well but … have a user (actually the boss) asking where the
entry for “25 highest priority tickets I requested…” went.
I don’t see anything that seems similar in 3.8.4 nor anything in the
Harrier book or on the wiki. Nothing much useful searching with Google
If this have been covered/discussed before point me to the month and
year (or message) and I’ll figure it out. Otherwise any suggestions,
thoughts, or ideas are appreciated.
How to get “25 highest priority tickets I requested…” on the “RT at a
Community help: http://wiki.bestpractical.com
Commercial support: firstname.lastname@example.org
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.