Various things

RT Users
1

hi,

maybe i reported it already but i am not sure but when i reply to
a request via email i ahve to put the original requestor into the
cc/bcc filed otherwise it’s pretty much acting as a comment, i.e.
does not send a mail to the requestor.
do i need to edit an option or something else?

and btw. what is the exact difference betrween the various queue
commands action, correspond, comment. they aren’t that clear to
me. i know the generell meaning but not in particular.

so long
Othmar

2

hi,

maybe i reported it already but i am not sure but when i reply to
a request via email i ahve to put the original requestor into the
cc/bcc filed otherwise it’s pretty much acting as a comment, i.e.
does not send a mail to the requestor.
do i need to edit an option or something else?

It sounds like you’ve set up your rt mail alias as a “comment” alias.

Comment means that things don’t get sent to the requestor
Correspond means that things get sent to the requestor
Action means that the mail message should only be parsed for %RT commands.

-j

and btw. what is the exact difference betrween the various queue
commands action, correspond, comment. they aren’t that clear to
me. i know the generell meaning but not in particular.

so long
Othmar

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jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.

3

hi,On Mon, Sep 04, 2000 at 03:22:02PM -0400, Jesse wrote:

It sounds like you’ve set up your rt mail alias as a “comment” alias.

no, it’s correspond all the time.

and a second issue i still have, and reported last week, is that
rt tries to mail something to the user www-data which only runs
the web server. i don’t see why and where he is sending the mail
to this email address. i am not completely thorugh with which
option rt does show this behaviour but maybe someone else already
knows something about it.

so long
Othmar

4

It sounds like you have some fairly basic problems with RT’s mail sending.
What MTA are you using? What do the relevant sections of
RT’s configfile look like?On Mon, Sep 04, 2000 at 09:27:56PM +0200, Othmar Pasteka wrote:

hi,

On Mon, Sep 04, 2000 at 03:22:02PM -0400, Jesse wrote:

It sounds like you’ve set up your rt mail alias as a “comment” alias.

no, it’s correspond all the time.

and a second issue i still have, and reported last week, is that
rt tries to mail something to the user www-data which only runs
the web server. i don’t see why and where he is sending the mail
to this email address. i am not completely thorugh with which
option rt does show this behaviour but maybe someone else already
knows something about it.

so long
Othmar

jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.

5

hi,On Mon, Sep 04, 2000 at 03:30:23PM -0400, Jesse wrote:

It sounds like you have some fairly basic problems with RT’s mail sending.
What MTA are you using? What do the relevant sections of
RT’s configfile look like?

sendmail,

config.pm looks like this:

$mailprog = "/usr/sbin/sendmail";
$mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m";

do you need anything else?

so long
othmar

6

What version of sendmail? what OS?On Mon, Sep 04, 2000 at 09:34:02PM +0200, Othmar Pasteka wrote:

hi,

On Mon, Sep 04, 2000 at 03:30:23PM -0400, Jesse wrote:

It sounds like you have some fairly basic problems with RT’s mail sending.
What MTA are you using? What do the relevant sections of
RT’s configfile look like?

sendmail,

config.pm looks like this:

$mailprog = "/usr/sbin/sendmail";

$mail_options = “-oi -t -ODeliveryMode=b -OErrorMode=m”;

do you need anything else?

so long
othmar

jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
After all, it’s not every day you meet up with an evil power
-M. Bulgakov

7

hi,On Mon, Sep 04, 2000 at 03:40:05PM -0400, Jesse wrote:

What version of sendmail? what OS?

sendmail v8.9.3, Debian/Linux

so long
Othmar