maybe i reported it already but i am not sure but when i reply to
a request via email i ahve to put the original requestor into the
cc/bcc filed otherwise it’s pretty much acting as a comment, i.e.
does not send a mail to the requestor.
do i need to edit an option or something else?
and btw. what is the exact difference betrween the various queue
commands action, correspond, comment. they aren’t that clear to
me. i know the generell meaning but not in particular.