We have set rtname in a RT_SiteConfig.pm to our company name. Everything works fine except when executing rt-crontool from crontab to for example send out a reminder of stalled tickets with a template as message. Then the subject has the string [example.com #123456] “” is stalled
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg “Status = ‘stalled’ AND Due is NULL AND Told < ‘7 days ago’ AND Queue = ‘Support’ AND Owner != ‘Operations’” --action RT::Action::RecordComment --template ‘Stalled tickets’
Is RT_SiteConfig.pm not read when executing rt_crontool?