I’ve found this same problem, whether the user uses the same email as
creation or a different one. Different email isn’t a problem, actually,
since, unless you’ve set everyone to reply globally (meaning anyone can
reply to any ticket), you don’t want a different address to have access to a
ticket (they’re not the requestor). However, one should get the “Permission
Denied.” message via email, instead of nothing at all.
Also of note, here, is that when a user that was autocreated DOES reply, and
it DOES go into the ticket, the rtadmin gets the same valid user message.
The same goes for when you reply to that user from the web interface…you
still get the valid user issue. I suspect this is the same problem, and
these are all just symptoms of that problem.
Hope I provided a little more info.
-Jon (Taz)From: firstname.lastname@example.org
Sent: Saturday, April 05, 2003 5:45 PM
Subject: [rt-users] Re: Valid Users
We have also encountered this problem twice. A few days ago (I dismissed
it due to other problems at the time) and today. I researched today’s
occurance and found:
- User submits ticket via e-mail using one address, i.e. email@example.com
- We reply to user via web
- User replies via e-mail using a different e-mail address, i.e.
- E-mail is rejected by RT with the following error:
RT could not load a valid user, and RT’s configuration does not allow for
the creation of a new user for your email.
ACLs are set up as per the RT2 doc and your recent recommendations:
FreeBSD 4.7 / rt3.0.0 / Sendmail 8.12.6p2 / mysql 3.23.52 (InnoDB tables)
Apache/1.3.27 (Unix) mod_ssl/2.8.11 OpenSSL/0.9.6g mod_fastcgi/2.2.12
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