In 4.x we were able to change a queue whilst updating a ticket, but now in 6.0.3 we can’t.
To change a queue, we need to open the Basics pane on the Display page.
I’ve searched here in the forum, and as best I can across the release notes but I can’t see where this change was introduced.
Can someone shed some light on where it was changed, and even better, why that was changed.
We often move tickets between queues, and this two step process, apply a comment, then change the queue elsewhere, is a little bit of friction I’d like to understand/eradicate.
Many thanks,
Simon