UTF8 to ISO8859

abdoul · June 20, 2004, 2:56pm

Hello,

I wonder where I can change the X-RT-Original-Encoding: utf-8 to iso8859

I changed the configuration file, but each time we send emails in french,
emails are sent with unreadable characters.

Any clue?

Thanks,

-abdoul
Free IP Call - www.freeipcall.com
SIP | (131) 229-1001@sip.freeipcall.com

Paulo_Matos · June 21, 2004, 2:08pm

I wonder where I can change the X-RT-Original-Encoding: utf-8 to iso8859

I changed the configuration file, but each time we send emails in french,
emails are sent with unreadable characters.

On RT_SiteConfig.pm, I use the following settings:

@EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8) unless (@EmailInputEncodings);
Set($EmailOutputEncoding , ‘iso-8859-1’);

and it works ok. The Header ‘X-RT-Original-Encoding’ is AFAIK correct
since RT internally uses utf8 (please, someone correct me if I’m wrong).

There are, however, some problems with utf8 and perl 5.8.0-3. I experience
them when I receive an email in utf8.

Basically, until you bump your perl installation to at least 5.8.3 you
won’t be able to have utf8 behaving correctly, you can workaround a lot of
the problems but dear Mr. Murphy will appear somewhere…

Paulo Matos