just encountered an issue where the following subject line results in an error from RT when attempting to load the ticket:
I don’t know of any way to validate the header line other than try viewing it in a web client, it displays fine in Roundcube webmail. Also I’m not sure why there are two lines.
The error shown on the console was:
rt RT:  Couldn’t create a ticket: Internal Error: Couldn’t execute the query 'INSERT INTO Tickets (Priority, LastUpdated, Creator, Resolved, Due, Starts, Created, Started, Subject, Queue, LastUpdatedBy, SLA, Status, Type) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'Incorrect string value: ‘\xA0 CAS-…’ for column ‘Subject’ at row 1
Jun 19 12:01:20 rt RT:  Ticket creation failed: hSo Ref: CAS-93950-F9T9 Re: LEDX1 Access CRM:00950011577: Ticket could not be created due to an internal error
Anyone shed any light on whether the subject header is valid and/or if I can do anything in RT to avoid this issue?