Using self service interface for privileged users in 4.4.1?

Hello list,
I have 4.4.1 running. Someone said on this list that it included the option
to use the self service interface, even for privileged users? I don’t see
that option in my user preferences. How do I enable it, and can I have a
toggle for users to switch between the two without leaving the ticket
they’re viewing? Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Hello list,
I have 4.4.1 running. Someone said on this list that it included the option
to use the self service interface, even for privileged users? I don’t see
that option in my user preferences. How do I enable it, and can I have a
toggle for users to switch between the two without leaving the ticket
they’re viewing? Thanks.

Privileged users can always browse to:

rt.example.com/SelfService

You can probably use a callback to add a link to the self service URL
for displaying a ticket.

-m

Le 11/10/2016 � 20:11, Matt Zagrabelny a �crit :> On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall ahall@autodist.com wrote:

Hello list,
I have 4.4.1 running. Someone said on this list that it included the option
to use the self service interface, even for privileged users? I don’t see
that option in my user preferences. How do I enable it, and can I have a
toggle for users to switch between the two without leaving the ticket
they’re viewing? Thanks.
Privileged users can always browse to:

rt.example.com/SelfService

You can probably use a callback to add a link to the self service URL
for displaying a ticket.

link from standard UI to selfservice:

rt/local/html/Callbacks/YourOrg/Elements/Tabs/Privileged:

<%init>
Menu->child( ‘simplified-ui’ => title => loc(“SelfService”), sort_order
=> 1, path => ‘/SelfService/’, attributes => { style => ‘font-style:
italic;’ });
</%init>

link back to standard UI from selfservice:

rt/local/html/Callbacks/YourOrg/Elements/Tabs/SelfService:
<%init>

Add link to full UI if allowed

if ( $session{CurrentUser}->Privileged ) {
Menu->child( ‘full-ui’ => title => loc(“Full web interface”), sort_order
=> 1, path => ‘/index.html’, attributes => { style => ‘font-style:
italic;’ });
}
</%init>

:wink:

The below code is great, thank you. I’m trying now to figure out a way to
toggle the interface while staying on the current page, but I’ll have to do
more reading first.

Using callbacks, can I remove items from existing templates? That is, could
I remove the ‘Assets’ menu item in addition to adding my own menu items? Or
provide my own implementation of something, like modifying the text of an
existing menu item? My ultimate goal is still to simplify the history
display on ticket summaries, but the menu seems a safe place to get my feet
wet.

I did also download and look at the source of that extension. It’s making
some sense, but I’m still very new to Perl and Mason, so am learning them
at the same time as the callback mechanisms. I’ll get there. :)On Wed, Oct 12, 2016 at 3:23 AM, Emmanuel Lacour elacour@easter-eggs.com wrote:

Le 11/10/2016 à 20:11, Matt Zagrabelny a écrit :

On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall ahall@autodist.com wrote:

Hello list,
I have 4.4.1 running. Someone said on this list that it included the
option

to use the self service interface, even for privileged users? I don’t
see

that option in my user preferences. How do I enable it, and can I have a
toggle for users to switch between the two without leaving the ticket
they’re viewing? Thanks.
Privileged users can always browse to:

rt.example.com/SelfService

You can probably use a callback to add a link to the self service URL
for displaying a ticket.

link from standard UI to selfservice:

rt/local/html/Callbacks/YourOrg/Elements/Tabs/Privileged:

<%init>
Menu->child( ‘simplified-ui’ => title => loc(“SelfService”), sort_order
=> 1, path => ‘/SelfService/’, attributes => { style => ‘font-style:
italic;’ });
</%init>

link back to standard UI from selfservice:

rt/local/html/Callbacks/YourOrg/Elements/Tabs/SelfService:
<%init>

Add link to full UI if allowed

if ( $session{CurrentUser}->Privileged ) {
Menu->child( ‘full-ui’ => title => loc(“Full web interface”), sort_order
=> 1, path => ‘/index.html’, attributes => { style => ‘font-style:
italic;’ });
}
</%init>

:wink:

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Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

The below code is great, thank you. I’m trying now to figure out a way to
toggle the interface while staying on the current page, but I’ll have to do
more reading first.

Using callbacks, can I remove items from existing templates? That is, could
I remove the ‘Assets’ menu item in addition to adding my own menu items?

Yep. We add menu items for our own extensions and also
remove/repurpose other menu items.

-m