Using RT to implement ITIL processes

Hi all,

Any interest in creating a section in the wiki dedicated to documenting how RT can be used to implement ITIL processes? Seems like a good fit to me.

-Tim

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

Any interest in creating a section in the wiki dedicated to
documenting
how RT can be used to implement ITIL processes? Seems like a good fit
to
me.

Sounds good to me… sounds also like you have some experience here…
Im a wiki admin and would love to help where I can.

duncan

Duncan Shannon
Techfluent, Inc.
(P) 612-638-1300
(F) 612-638-1310
dshannon@techfluent.com
www.techfluent.com

Hi Guys,

we are also just starting to do this, so far we had tryed out all the
available modules but there are many missing things.

If you like, let us discuss the needs

Torsten2006/9/14, Duncan Shannon dshannon@techfluent.com:

Any interest in creating a section in the wiki dedicated to
documenting
how RT can be used to implement ITIL processes? Seems like a good fit
to
me.

Sounds good to me… sounds also like you have some experience here…
Im a wiki admin and would love to help where I can.

duncan

Duncan Shannon
Techfluent, Inc.
(P) 612-638-1300
(F) 612-638-1310
dshannon@techfluent.com
www.techfluent.com


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Torsten Brumm

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