Using RT libraries on a different machine then our 'main' RT install

RT Users
1

Hi,

I’m looking into using RT perl libraries on a different machine then
our RT-webinterface/mailgate/main-install runs on (currently version
3.0.9).
I’d like to use the libraries to get information from the RT-database and
do some local processing of that data.

I couldn’t find information in mailing-list archive and wiki about
this, so I hope somebody can give me some insight in the do-s and the
don’t-s of this.

The quick and dirty way of getting what I want is just copying over my
/usr/local/rt3/ tree to my new machine, tweak the siteconfig a bit,
and I’d have a bloated (I don’t need the mailgate/webinterface) but
possibly working version of rt there.

A better way would be to just install the library part of RT from the
RT distribution, but I haven’t seen a way of only installing the
library part, and not the rest of it, that I don’t need on this
machine. Furthermore I don’t know if it’s possible/advisable to use >
3.0.9 RT libraries on a 3.0.9 RT install (has the database changed
inbetween 3.0.9 and 3.2 or 3.4 branches?)

I hope somebody can give me more insight into this,

thanks in advance,
Emile

2

Hi,

I’m looking into using RT perl libraries on a different machine then
our RT-webinterface/mailgate/main-install runs on (currently version
3.0.9).
I’d like to use the libraries to get information from the RT-database and
do some local processing of that data.

You could use the ‘rt’ from /bin dir. It talks to RT via HTTP or
HTTPS (depending on your setup). There are definitely some discussions
on rt the commandline API to RT.

I couldn’t find information in mailing-list archive and wiki about
this, so I hope somebody can give me some insight in the do-s and the
don’t-s of this.

The quick and dirty way of getting what I want is just copying over my
/usr/local/rt3/ tree to my new machine, tweak the siteconfig a bit,
and I’d have a bloated (I don’t need the mailgate/webinterface) but
possibly working version of rt there.

A better way would be to just install the library part of RT from the
RT distribution, but I haven’t seen a way of only installing the
library part, and not the rest of it, that I don’t need on this

Request Tracker Wiki explains how
to do that. Basically copy the src dir from your RT server and then run
‘make libs-install’. I did that from RT 3.2.3 and using it to build
mailgate on my mailserver. No more sendmail daemon on RT server.

machine. Furthermore I don’t know if it’s possible/advisable to use >
3.0.9 RT libraries on a 3.0.9 RT install (has the database changed
inbetween 3.0.9 and 3.2 or 3.4 branches?)

Not sure. Why not just upgrade your RT?

Asif Iqbal
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