We are using rt-crontool to send timed notifications based on different
criteria either to owners of tickets or queue groups after a period of
inactivity in some form.
The way we do this is to use RT::Action::RecordComment
http://wiki.bestpractical.com/view/RecordComment as the action of
rt-crontool to add a comment to the ticket using a template and also
email the owner or queue group.
However I have been asked if there is any way that everything can run as
before with mails being sent to owner/queue group but without the
comment on the ticket being added. I have attempted using SendEmail or
Notify as the action for rt-crontool but it does not seem to work at
Does anyone know where i am going wrong or is there a better way to do
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