Using REST to create ticket//Error # Could not create ticket. Can't use an undefined value as an ARRAY reference

RT Developers
1

When I try to post data to RT using REST to create a new ticket, I receive these error message:

Can’t use an undefined value as an ARRAY reference at /usr/share/request-tracker3.8/html/REST/1.0/dhandler line 189. Stack: [/usr/share/request-tracker3.8/html/REST/1.0/dhandler:189] [/usr/share/request-tracker3.8/html/REST/1.0/autohandler:54] [/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm:353] [/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm:226] [/usr/share/request-tracker3.8/html/autohandler:53] 1

Here is my code in PHP

$arrfield = array(“id”=>“ticket/new”, “Requestor”=>“***”, “Subject”=>“Test”, “Status”=>“new”, “Priority”=>“0”,“InitialPriority”=>“0”,“Starts”=>“2012-01-19 15:51:30”,“Text”=>“This is a test”,“Queue”=>“360_Link”);

$url = ‘http://cutest.wrlc.org/rt/REST/1.0/ticket/new’;
$fields = array( ‘user’=>‘‘,
‘pass’=>’’,
‘content’=>json_encode($arrfield)
);

$ch = curl_init();
curl_setopt($ch,CURLOPT_URL,$url);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch,CURLOPT_POSTFIELDS,$fields);
$result = curl_exec($ch);
echo $result;
curl_close($ch);

Thanks
Kun

2

Hi,

The easiest way to learn what to send to REST interface is to use rt
command line utility and see what it sends.On Fri, Jan 20, 2012 at 01:39, Lin, Kun LINA@cua.edu wrote:

When I try to post data to RT using REST to create a new ticket, I receive
these error message:

Can’t use an undefined value as an ARRAY reference at
/usr/share/request-tracker3.8/html/REST/1.0/dhandler line 189. Stack:
[/usr/share/request-tracker3.8/html/REST/1.0/dhandler:189]
[/usr/share/request-tracker3.8/html/REST/1.0/autohandler:54]
[/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm:353]
[/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm:226]
[/usr/share/request-tracker3.8/html/autohandler:53] 1

Here is my code in PHP

$arrfield = array(“id”=>“ticket/new”, “Requestor”=>”***", “Subject”=>“Test”,
“Status”=>“new”,
“Priority”=>“0”,“InitialPriority”=>“0”,“Starts”=>“2012-01-19
15:51:30”,“Text”=>“This is a test”,“Queue”=>“360_Link”);

$url = ‘http://cutest.wrlc.org/rt/REST/1.0/ticket/new’;

$fields = array( ‘user’=>‘***’,

                                            'pass'=>'***’,

‘content’=>json_encode($arrfield)

            );

$ch = curl_init();

curl_setopt($ch,CURLOPT_URL,$url);

curl_setopt($ch, CURLOPT_POST, true);

curl_setopt($ch,CURLOPT_POSTFIELDS,$fields);

$result = curl_exec($ch);

echo $result;

curl_close($ch);

Thanks

Kun

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