Using default scrip actions to create a "tee" for transactions

RT Users
1

Anyone know an easy way to get ahold of the code for default scrip actions?

I’m trying to create a script like “OnCreate Notify AdminCCs” that includes
attachments (I’ve set the default to include links with an updated version
of
AddAttachmentLinksToMail - Request Tracker Wiki) and sends
the transaction to a specific address not otherwise assoicated with any
group
or role, for backup purposes.

I would consider trying to somehow have this account added as a watcher for
everything in the system, but that doesn’t solve the problem that only it
should
get attachments.

Cambridge Energy Alliance: Save money & the planet

2

Anyone know an easy way to get ahold of the code for default scrip
actions?

Jerrad,

Look in lib/RT/Action

Steve

Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T

3

Anyone know an easy way to get ahold of the code for default scrip actions?

I’m trying to create a script like “OnCreate Notify AdminCCs” that includes
attachments (I’ve set the default to include links with an updated version
of
AddAttachmentLinksToMail - Request Tracker Wiki) and sends
the transaction to a specific address not otherwise assoicated with any
group
or role, for backup purposes.

I would consider trying to somehow have this account added as a watcher for
everything in the system, but that doesn’t solve the problem that only it
should
get attachments.

Just as a follow-up for anyone interested, I eventually got around to
solving this
with a simple global scrip, On Transaction Tee Action for Backup, which sends
a message via the following template:

RT-Attach-Message: yes

This captures most things, including attachments (which we do not clog admincc
mailboxes with), but not custom fields… a problem which I’ll try to
tackle sometime.
Cambridge Energy Alliance: Save money. Save the planet.