Using command line tool

RT Users
1

Hi.

I’m trying to use the command line tool on a box running rt3.4.4.
I’ve created a .rtrc file in the directory I’m running the rt command
line tool from.
It looks like this:

/~~~~~~~~~~~~~~~~~~~~~~~~~~~~
server http://192.83.231.97
user foo
passwd foopass
____________________________

then I try to run ./rt show ticket/
but get the following error:
rt: Server error: Authorization Required (401)

it’s obviously asking for authentication through the web server but I
can’t figure out why it’s doing this.

Authentication for the box is through radius.
I’ve entered both a user:password combination from both radius and the
rt database (root) that we’re using, no luck.

Any hints appreciated.
Kind regards.
Luke.

Luke

2

This is how mine is working.

In the rt script I changed the server value like this for the %config
hash.

server => ‘https://rt.masking.my.domain/’,

And cat .rtrc shows this

user iqbala

It asked for the password for first time and then automatically created
a .rt_sessions
file and then never asked my password again.

cat .rt_sessions

https://rt.masking.my.domain/ iqbala RT%20Systems.443=6b65a34fd1aa299f97de8545e04c

Hope this helpsOn Tue, Dec 20, 2005 at 01:57:00PM, Luke Vanderfluit wrote:

Hi.

I’m trying to use the command line tool on a box running rt3.4.4.
I’ve created a .rtrc file in the directory I’m running the rt command
line tool from.
It looks like this:

/~~~~~~~~~~~~~~~~~~~~~~~~~~~~
server http://192.83.231.97
user foo
passwd foopass
____________________________

then I try to run ./rt show ticket/
but get the following error:
rt: Server error: Authorization Required (401)

it’s obviously asking for authentication through the web server but I
can’t figure out why it’s doing this.

Authentication for the box is through radius.
I’ve entered both a user:password combination from both radius and the
rt database (root) that we’re using, no luck.

Any hints appreciated.
Kind regards.
Luke.

–
Luke

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3

Hi there,

Does the newest RT-3.5.6 support getting/setting custom field values by CLI?

Thanks.

  • Wang
4

Hi there,

Does the newest RT-3.5.6 support getting/setting custom field values by CLI?

Thanks.

  • Wang