I would like to grant group rights on specific queues using CLI to be able
to process the task in a batch.
Using RT 3.8.2 on MySQL.
RT shall categorize communication and tickets for 25 buildings and each has
economical and technical part,which shall live separated.
- One option was to use custom variable (building reference) with technical
and another economical queue,
- Another option was to use separated queues, for each building two, one for
technical and another for economical tickets.
We decided for the other - resulting in 50 queues
Then I run into problem, that there are about 24 rights of a group on a
queue to assign. Using GUI it is a lot of clicking which might take some
time, contain mistakes and can be repeated, if the assignment of rights
I tried using CLI. I am able to create a queue, change it (name and basic
However, I did not find, how to grant or revoke rights.
Most documentation, book RT Essentials and other sources deal quite well
with managing tickets, however, queues are not described (as far as I did my
I am not sure, if CLI allows this or not (and started another approach
sending POST requests using my own tool)
Thanks for any kind of reactions.