Using CLI to modify group rights on a queue - is it possible?

RT Users
1

Hi
I would like to grant group rights on specific queues using CLI to be able
to process the task in a batch.

Using RT 3.8.2 on MySQL.
RT shall categorize communication and tickets for 25 buildings and each has
economical and technical part,which shall live separated.

  • One option was to use custom variable (building reference) with technical
    and another economical queue,
  • Another option was to use separated queues, for each building two, one for
    technical and another for economical tickets.

We decided for the other - resulting in 50 queues

Then I run into problem, that there are about 24 rights of a group on a
queue to assign. Using GUI it is a lot of clicking which might take some
time, contain mistakes and can be repeated, if the assignment of rights
changes.

I tried using CLI. I am able to create a queue, change it (name and basic
parameters).

However, I did not find, how to grant or revoke rights.

Most documentation, book RT Essentials and other sources deal quite well
with managing tickets, however, queues are not described (as far as I did my
investigation).

I am not sure, if CLI allows this or not (and started another approach
sending POST requests using my own tool)

Thanks for any kind of reactions.

Best regards

Jan Vlčinský
.

2

Jan Vl�insk� wrote:

Hi
I would like to grant group rights on specific queues using CLI to be
able to process the task in a batch.

Using RT 3.8.2 on MySQL.
RT shall categorize communication and tickets for 25 buildings and
each has economical and technical part,which shall live separated.

  • One option was to use custom variable (building reference) with
    technical and another economical queue,
  • Another option was to use separated queues, for each building two,
    one for technical and another for economical tickets.

We decided for the other - resulting in 50 queues

Then I run into problem, that there are about 24 rights of a group on
a queue to assign. Using GUI it is a lot of clicking which might take
some time, contain mistakes and can be repeated, if the assignment of
rights changes.

I tried using CLI. I am able to create a queue, change it (name and
basic parameters).

However, I did not find, how to grant or revoke rights.

I have two scripts exactly for this purpose. The first removes each and
every right from queues, groups and globally and then the second sets a
program defined set of rights on queue, groups and globally. I was going
to post this to the wiki once I was finished testing and ran it through
our production db of RT but something bigger and more important came in
the way. If I have some time today or tomorrow I’ll, try, to post a
first draft to the wiki on how to use it. Most is probably self
explanatory.

Greetings,

Joop