Users

Roberto_Dud_listas · September 2, 2005, 11:30am

Mrs,

I have a problem to access index page of RT, I install in Suse 9
Enterprise and my RT version is rt-3.0.10-3.src.rpm

Question about user and password, but I don’t configurate any user and
password.

I can do it by comand console?

Thanks,

Dud.

Roberto_Dud_listas · October 3, 2005, 8:29pm

Mrs,

I install RT and ok. But the index page is the login. But I don’t know,
user and pass to login RT. What is de default user? How I create admin
account?

Thanks,

Dud.

Todd_Chapman1 · October 3, 2005, 11:17pm

Mrs,

I install RT and ok. But the index page is the login. But I don’t know,
user and pass to login RT. What is de default user? How I create admin
account?

Thanks,

Dud.

Dud,

username: root
password: password

Roberto_Dud_listas · October 4, 2005, 10:33am

Don’t work…How I create other users?

Thanks,

Dud.

Todd Chapman wrote:>On Mon, Oct 03, 2005 at 08:29:34PM +0000, Roberto Dud (listas) wrote:

Mrs,

I install RT and ok. But the index page is the login. But I don’t know,
user and pass to login RT. What is de default user? How I create admin
account?

Thanks,

Dud.

Dud,

username: root
password: password

Ruslan_Zakirov · October 4, 2005, 1:46pm

Don’t work…How I create other users?
Must work, if you’ve installed RT correctly. See README file.

Thanks,

Dud.

Todd Chapman wrote:

Mrs,

I install RT and ok. But the index page is the login. But I don’t know,
user and pass to login RT. What is de default user? How I create admin
account?

Thanks,

Dud.

Dud,

username: root
password: password

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Roberto_Dud_listas · October 4, 2005, 12:29pm

In logs only have a LOGIN Failure…

I try to build a database again, and I have a Innob database error…

Jay R. Ashworth wrote:>On Tue, Oct 04, 2005 at 10:33:07AM +0000, Roberto Dud (listas) wrote:

Don’t work…How I create other users?

If that doesn’t work, then your install did not complete successfully,
by definition. You can’t create any other users until you get that
fixed. Check your log files and such.

Do you get an error when you try to log in that way?

Cheers,
– jra

Jay_R_Ashworth · October 4, 2005, 4:12pm

In logs only have a LOGIN Failure…

I try to build a database again, and I have a Innob database error…

I don’t recall specifically where you have to look, but make certain
the version of MySQL you’re using supports InnoDB type tables. Check
the wiki for more on that.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
	- Peter Sagal, on Wait Wait, Don't Tell Me!

alberto.villanueva · February 20, 2009, 4:39pm

Hi all,

I have two questions:

1.- The “users” table is related to… what tables??

2.- I created a user within rt tool (command line), but the user cannot
authenticate via web interface. The question is: what is the attribute that it
would permit to do that within rt tool (command line)??

thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

alberto.villanueva · February 20, 2009, 4:53pm

The users table is related to Principals

The second question is not necessary because I have had via SQL.

Thanks a lot!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

size=2 width=“100%” align=center>De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Alberto
Villanueva
Enviado el: viernes, 20 de febrero de 2009 17:39
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] Users

Hi all,

I have two questions:

1.- The “users” table is related to… what tables??

2.- I created a user within rt tool (command line), but the user cannot
authenticate via web interface. The question is: what is the attribute that it
would permit to do that within rt tool (command line)??

thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

Kenn_Crocker · February 20, 2009, 7:41pm

Alberto,

Users are everywhere. Not only are they related to Principals, they are

also related to ACL (if they have any rights), To GROUPS, GROUPMEMBERS,
CACHEDGROUPMEMBERS, TRANSACTIONS, and TICKETS. For example. Let’s say
your RT installation allows Users to be added when they create a ticket
via Email. Let’s also say that you have set privileges to allow ALL
Requestors some rights. Now an EMail is sent to RT. The result will be
as follows:

1) USER record for this person.
2) PRINCIPAL record for this person.
3) GROUP record for the "User-Equiv" record for this User.
4) GROUPMEMBER for this User (as a Requestor) and this will repeat for

all ticket this person has requested. There will also be records for
everygroup this User is in, like “Everyone” and "
Privileged".
5) CACHEDGROUPMEMBER record for each ticket and group.
6) TICKET record will have the User if they end up as an owner.
7) TRANSACTION record will exist for the initial Email that was sent
listing the User as the “CREATOR”.
8) ATTACHMENTS record will exist for the User as the “CREATOR” for any
attachments that came with the Email.
9) ATTRIBUTES record will also exist if this User has the rights to
create Queries and does and saves them. OR if this User uses the WebUI
and sets up one of the default queries in their home page. An ATTRIBUTE
record will exist for each query.

So, as you can see, the User can exist all over the place.
As to your second question, I would go in as the "SuperUSer" and

navigate thus Configuration->Users and find this user and make sure the
two boxes at the bottom are checked. This will give the User the ability
to acces the system AND have privileges granted. From that point, I
would put the User in a group with other User that need the same
privileges so you won’t have to maintain rights on an individual basis,
which is a LOT of work.

Hope this helps.

Kenn
LBNLOn 2/20/2009 8:39 AM, Alberto Villanueva wrote:

Hi all,

I have two questions:

1.- The ï¿½usersï¿½ table is related toï¿½ï¿½ what tables??

2.- I created a user within rt tool (command line), but the user cannot
authenticate via web interface. The question is: what is the attribute
that it would permit to do that within rt tool (command line)??

thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es http://www.altran.es

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