Have you checked your maillog to see if you’re actually receiving that
unix-comment email? And if you’re receiving it, are there any errors with
From: Mark E. Dawson, Jr. [mailto:email@example.com]
Sent: Thursday, September 12, 2002 11:23 AM
Subject: [rt-users] Users sending correspondence via email
I’ve simulated an enduser sending in a ticket via
email. I, as the queue member, take ownership of
the ticket and send a comment to the enduser, which
she receives via email and gets placed into the
However, her replies never get placed in the History
at all. The Reply-To is correctly set in all the
email to go to the correspond counterpart of the
aliases duo (e.g., I have a “unix” queue, with alias
"unix" for --action correspond, and "unix-comment"
for --action comment).
Is this the way its supposed to behave, or am I
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