Users in an LDAP database

RT Users
1

We’ve got an LDAP database here where employees’ login information is
kept. Can I use it in any way to grant all employees access to RT’s
web frontend?
/Ian D
ian@assv.net

2

Yup. Just enable $WebExternalAuth in config.pm and appropriately configure
apache to use LDAP authentication. You will need to pre-populate RT’s user
database first. In my situation, I added manually the
administrators/resolvers and just have normal people add themselves when
they submit a ticket via e-mail.

There is material in the contrib directory
(http://www.fsck.com/pub/rt/contrib/2.0/) called external-users.tar.gz.
You may find that a useful plug-in to your RT2 installation.

Regards,
Christian

3

“Christian Gilmore” cgilmore@tivoli.com writes:

Yup. Just enable $WebExternalAuth in config.pm and appropriately configure
apache to use LDAP authentication. You will need to pre-populate RT’s user
database first. In my situation, I added manually the
administrators/resolvers and just have normal people add themselves when
they submit a ticket via e-mail.

Once I got a new apache built, it was almost too easy to enable LDAP
authentication. Now all I need to do is some creative scripting to add
users. Thanks!

/Ian D
ian@assv.net