Users cannot forward tickets

RT Users
1

Good Day,

We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right?

Jeff Fioravanti

Desktop Support Analyst

jfioravanti@primax.us

P 781-756-8247 (direct) | Fax 781-246-5609

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2

The permission you’re looking for is "Forward messages outside of RT"On 09/09/14 14:38, Jeff Fioravanti wrote:

We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right?

Paul Stead
Systems Engineer
Zen Internet