I don’t want my users to be able to see tickets in queues where they don’t have privileges. All my users are privileged and AdminCc on one queue or another. I copied my permissions below. There are no groups with rights. Why are people able to view tickets when they have no rights on that queue (aren’t Owner, Requestor, Cc or AdminCc)
Director of Application Development
845 Third Ave
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.