I don’t want my users to be able to see tickets in queues where they don’t have privileges. All my users are privileged and AdminCc on one queue or another. I copied my permissions below. There are no groups with rights. Why are people able to view tickets when they have no rights on that queue (aren’t Owner, Requestor, Cc or AdminCc)
Everyone:
CreateTicket
ReplyToTicket
Privileged:
CreateOwnDashboard
DeleteOwnDashboard
ForwardMessage
LoadSavedSearch
ModifyOwnDashboard
ModifySelf
SeeOwnDashboard
ShowSavedSearches
SubscribeDashboard
Watch
Unprivileged:
[none]
Owner:
ModifyTicket
ShowTicket
ShowTicketComments
Requestor:
ShowTicket
Cc:
SeeQueue
ShowTicket
AdminCC:
CommentOnTicket
DeleteTicket
ModifyCustomField
ModifyOwnMembership
ModifyQueueWatchers
ModifyTicket
OwnTicket
SeeCustomField
ShowOutgoingEmail
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
WatchAsAdminCc
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
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