Username translations?

I’m just about ready to cut over to our new 3.4.1 install from 2.1.15, but I’ve ran into an issue. On
our old instance of RT all users were created with their email address as there username. On our
new instance we have Apache using Active Directory for authentication. The username that they
use for AD is different from their email address. For example joe.smith@example.com is user
s123456. I’d like for the users to be able to see their old tickets created with their
joe.smith@example.com login when we cut over to use the s123456 login. Is there a sane way
of doing this without screwing up RT?

Matt

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I’m just about ready to cut over to our new 3.4.1 install from 2.1.15, but I’ve ran into an issue. On
our old instance of RT all users were created with their email address as there username. On our
new instance we have Apache using Active Directory for authentication. The username that they
use for AD is different from their email address. For example joe.smith@example.com is user
s123456. I’d like for the users to be able to see their old tickets created with their
joe.smith@example.com login when we cut over to use the s123456 login. Is there a sane way
of doing this without screwing up RT?

Matt

You should be able to just rename the users. RT doesn’t store
a reference to the username or e-mail address anywhere. Just
the used id number.

I’m just about ready to cut over to our new 3.4.1 install from 2.1.15, but I’ve ran into an issue. On
our old instance of RT all users were created with their email address as there username. On our
new instance we have Apache using Active Directory for authentication. The username that they

I would recommend using the ldap overlay. I have not tested
this updated version, but its’ predecessor is straightforward and
works well.

http://www.mosemann.com/software/LDAPSMB1.1_RT3.tar.gz

Or, http://wiki.bestpractical.com/index.cgi?LdapOverlay

use for AD is different from their email address. For example joe.smith@example.com is user
s123456. I’d like for the users to be able to see their old tickets created with their

You’ll probably want to change the ‘username’ for all users in RT to
their associated AD username. That should address your concern of
around user/ticket associations.

joe.smith@example.com login when we cut over to use the s123456 login. Is there a sane way
of doing this without screwing up RT?

I think the only sane way to do what you want is to compromise with the
’Ldap Overlay’, and change your RT account usernames.

-mike