I’m just about ready to cut over to our new 3.4.1 install from 2.1.15, but I’ve ran into an issue. On
our old instance of RT all users were created with their email address as there username. On our
new instance we have Apache using Active Directory for authentication. The username that they
use for AD is different from their email address. For example email@example.com is user
s123456. I’d like for the users to be able to see their old tickets created with their
firstname.lastname@example.org login when we cut over to use the s123456 login. Is there a sane way
of doing this without screwing up RT?
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