I am having a problem where many of my users can not create tickets via email. In the log file, I see: User 'xxxx@someother_domain.com' could not be loaded in the mail gateway. All of these users have different email domains then the home office (mydomain.com) does, and I wonder if that is the source of the problem?
The only relevent setting I see is Set($Organization, ‘mydomain.com’);
My users authorize via ldap, but, that seems to be working fine. I have checked their email addresses in the ldap db, and they match what they are sending as. Any ideas?
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