I’m just getting started with RT, and was looking at modifying the
"Quick Search" to show users instead of queue’s. Looks like I’d have to
modify:
while (my $queue = $Queues->Next) {
and
$Tickets->LimitQueue(VALUE => $queue->Name, OPERATOR => ‘=’);
But not sure where to find the right variables/arrays for users and not
queue’s. Tried searching for it, but not really sure what I’m looking
for.
Does anyone have a script to just dump all the tickets but leave the
permissions and everything in place?
Thanks,
Dan