User/Summary.html not showing CF's

RT Users
1

I’ve defined some User CF’s, I’ve enabled the CFs & given Everyone ‘SeeCustomField’ permission via global user permissions

When a NonPrivileged user logs in - they cannot see their own custom fields

When a Privileged user logs in - they cannot see their own custom fields, nor those of Non-Privileged users

What am I doing wrong, and how do I debug Rights problems ?

Thanks
Al;

2

New fields need to be added explicitly on the User Summary page. As far as
I know, it’s not a rights issue.

Does changing the $UserSummaryExtraInfo config value solve your problem?

Personally I try to debug rights issues by determining and then inspecting
the relevant code. There are probably more efficient ways.On 11/07/2014 6:03 am, “Al Joslin” allen.joslin@gmail.com wrote:

I’ve defined some User CF’s, I’ve enabled the CFs & given Everyone
‘SeeCustomField’ permission via global user permissions

When a NonPrivileged user logs in - they cannot see their own custom fields

When a Privileged user logs in - they cannot see their own custom fields,
nor those of Non-Privileged users

What am I doing wrong, and how do I debug Rights problems ?

Thanks
Al;

RT Training - Boston, September 9-10
http://bestpractical.com/training

3

Yes, changing the $UserSummaryExtraInfo did make the fields visible, thanks

My problem at this point is that I have two classes of users - customers: which have need of many custom fields on their records, and staff: who should not have any of those fields shown

How can I hide those custom fields when displaying Staff records ?

thanks
Al;On Jul 10, 2014, at 8:49 PM, Alex Peters alex@peters.net wrote:

New fields need to be added explicitly on the User Summary page. As far as I know, it’s not a rights issue.

Does changing the $UserSummaryExtraInfo config value solve your problem?

Personally I try to debug rights issues by determining and then inspecting the relevant code. There are probably more efficient ways.

On 11/07/2014 6:03 am, “Al Joslin” allen.joslin@gmail.com wrote:
I’ve defined some User CF’s, I’ve enabled the CFs & given Everyone ‘SeeCustomField’ permission via global user permissions

When a NonPrivileged user logs in - they cannot see their own custom fields

When a Privileged user logs in - they cannot see their own custom fields, nor those of Non-Privileged users

What am I doing wrong, and how do I debug Rights problems ?

Thanks
Al;

RT Training - Boston, September 9-10
http://bestpractical.com/training

4

I don’t think it’s possible to adjust visible custom fields per user group
on user summary pages out of the box.

You could modify the user summary page code to not show custom fields of a
certain name or group type, and/or for users in a certain group.

There is some RT_Config setting to group custom fields, which may or may
not be of use in doing the above.On 12/07/2014 4:04 am, “Al Joslin” allen.joslin@gmail.com wrote:

Yes, changing the $UserSummaryExtraInfo did make the fields visible, thanks

My problem at this point is that I have two classes of users - customers:
which have need of many custom fields on their records, and staff: who
should not have any of those fields shown

How can I hide those custom fields when displaying Staff records ?

thanks
Al;

On Jul 10, 2014, at 8:49 PM, Alex Peters alex@peters.net wrote:

New fields need to be added explicitly on the User Summary page. As far
as I know, it’s not a rights issue.

Does changing the $UserSummaryExtraInfo config value solve your problem?

Personally I try to debug rights issues by determining and then inspecting
the relevant code. There are probably more efficient ways.
On 11/07/2014 6:03 am, “Al Joslin” allen.joslin@gmail.com wrote:

I’ve defined some User CF’s, I’ve enabled the CFs & given Everyone
‘SeeCustomField’ permission via global user permissions

When a NonPrivileged user logs in - they cannot see their own custom
fields

When a Privileged user logs in - they cannot see their own custom fields,
nor those of Non-Privileged users

What am I doing wrong, and how do I debug Rights problems ?

Thanks
Al;

RT Training - Boston, September 9-10
http://bestpractical.com/training