Hello, could be arranged in RT 4.4 so that the user could search the ticker text in the ticket ticker when entering the ticket? The user can search only with a ticket number, which is not enough for users. Thank you
you can search for various things through that search field. Owner, requestor, queue, even fulltext if configured,… For details read the notice at http://your_rt_server/Search/Simple.html and the help on rt-wiki.
Hello, I need to search for tickets as a user tzn url. http://your_rt_server/SelfService/… Will I have a user right? The user can create and display his tickets from his queue.
The simple search searches for tickets in Active state and in the queues where the user has right to display the tickets. You can not search the tickets for which you have no right of viewing… Maybe I don’t understand the question correctly. What exactly do you need to accomplish?