User rights

I have a user account with super user privileges that allowed me to see the Configuration tab when logged on. As of yesterday this was active. Today, when I logged on the Configuration tab is no longer available even though the user rights is set to super user under Global. All rights have been granted to this user account under Groups & Queues.

Any idea what is wrong?

Iris

Brookes, Iris wrote:

I have a user account with super user privileges that allowed me to
see the Configuration tab when logged on. As of yesterday this was
active. Today, when I logged on the Configuration tab is no longer
available even though the user rights is set to super user under
Global. All rights have been granted to this user account under Groups
& Queues.

If you are using 3.4.x check for ShowConfigTab rights. /Elements/Tabs
checks for that right explicitly.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Quoting “Brookes, Iris” Iris.Brookes@tdsecurities.com:

It’s there.

I’ve been assigned to install and evaluate RT as a potential helpdesk app. I
had a number of test tickets and wanted to cleanup the db so I deleted all
entries from tickets, transactions, attachments, objectcustomfieldvalues,
cachedgroupmembers tables. I also delete groups where domain like
’RT::Ticket-Role’. After removing the records, I no longer have access to the
Configuration tab. I deleted my groups and queues and rebuild them assigning
the same rights as before. Doesn’t work.

Go to where you untarred the RT package and do
make drop-database
make setup-database

See if that corrects the problems. You may have munged the rights if you were
deleting out of the database by hand.

DB

ps, don’t forget to CC the list on your replies os others can give input.

If I drop the db then I’ll loose all of my data (i.e. users, groups, queues, custom fields, templates, scrips, etc.)

I thought there maybe an easier way around this problem. Anymore ideas before I drop the db?

IrisFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 14, 2005 11:30 PM
To: Brookes, Iris
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] User rights

Quoting “Brookes, Iris” Iris.Brookes@tdsecurities.com:

It’s there.

I’ve been assigned to install and evaluate RT as a potential helpdesk app. I
had a number of test tickets and wanted to cleanup the db so I deleted all
entries from tickets, transactions, attachments, objectcustomfieldvalues,
cachedgroupmembers tables. I also delete groups where domain like
’RT::Ticket-Role’. After removing the records, I no longer have access to the
Configuration tab. I deleted my groups and queues and rebuild them assigning
the same rights as before. Doesn’t work.

Go to where you untarred the RT package and do
make drop-database
make setup-database

See if that corrects the problems. You may have munged the rights if you were
deleting out of the database by hand.

DB

ps, don’t forget to CC the list on your replies os others can give input.

Iris

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 14, 2005 3:33 PM
To: Brookes, Iris; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] User rights

Brookes, Iris wrote:

I have a user account with super user privileges that allowed me to
see the Configuration tab when logged on. As of yesterday this was
active. Today, when I logged on the Configuration tab is no longer
available even though the user rights is set to super user under
Global. All rights have been granted to this user account under Groups
& Queues.

If you are using 3.4.x check for ShowConfigTab rights. /Elements/Tabs
checks for that right explicitly.


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

I found a work around to this problem…

I deleted the 3 superuser accounts (not root of course) and recreated them assigning superuser rights. All is well. Thanks.

IrisFrom: Brookes, Iris
Sent: Wednesday, June 15, 2005 10:10 AM
To: 'Andrew.Barnes@uc.edu’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] User rights

If I drop the db then I’ll loose all of my data (i.e. users, groups, queues, custom fields, templates, scrips, etc.)

I thought there maybe an easier way around this problem. Anymore ideas before I drop the db?

Iris

From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 14, 2005 11:30 PM
To: Brookes, Iris
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] User rights

Quoting “Brookes, Iris” Iris.Brookes@tdsecurities.com:

It’s there.

I’ve been assigned to install and evaluate RT as a potential helpdesk app. I
had a number of test tickets and wanted to cleanup the db so I deleted all
entries from tickets, transactions, attachments, objectcustomfieldvalues,
cachedgroupmembers tables. I also delete groups where domain like
’RT::Ticket-Role’. After removing the records, I no longer have access to the
Configuration tab. I deleted my groups and queues and rebuild them assigning
the same rights as before. Doesn’t work.

Go to where you untarred the RT package and do
make drop-database
make setup-database

See if that corrects the problems. You may have munged the rights if you were
deleting out of the database by hand.

DB

ps, don’t forget to CC the list on your replies os others can give input.

Iris

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 14, 2005 3:33 PM
To: Brookes, Iris; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] User rights

Brookes, Iris wrote:

I have a user account with super user privileges that allowed me to
see the Configuration tab when logged on. As of yesterday this was
active. Today, when I logged on the Configuration tab is no longer
available even though the user rights is set to super user under
Global. All rights have been granted to this user account under Groups
& Queues.

If you are using 3.4.x check for ShowConfigTab rights. /Elements/Tabs
checks for that right explicitly.


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati