User prompted for authentication when opening new tabs

Does anyone know of a browser setting that could explain why one user is
prompted to authenticate for new tabs within the RT system? This does
not happen every time, but enough to be annoying. RT is set to expire
sessions after 8 hours.

-Mike

-----Original Message-----
From: Michael Ellis

Does anyone know of a browser setting that could explain why one user
is prompted to authenticate for new tabs within the RT system? This
does not happen every time, but enough to be annoying. RT is set to
expire sessions after 8 hours.

It’d help to know what browser. Off the top of my head though, I’d say a browser running in private / hidden mode could possibly do this.

Stuart

Yeah, I left that out intentionally becase I can’t confirm it’s not
happening in multiple browsers.

He’s one of those people who say it happens everytime, even though
when he tries to show you it only he has to do it a dozen times before
it manifests.

He claims it’s happening in both firefox and IE, but I’ve only seen it
happen in IE 7.

I’ll check if he’s using incognito or inprivate or whatever, though.
He just might be.

Thanks,

MikeOn Apr 5, 2010, at 6:08 PM, Stuart Browne <stuart.browne@ausregistry.com.au wrote:

-----Original Message-----
From: Michael Ellis

Does anyone know of a browser setting that could explain why one user
is prompted to authenticate for new tabs within the RT system? This
does not happen every time, but enough to be annoying. RT is set to
expire sessions after 8 hours.

It’d help to know what browser. Off the top of my head though, I’d
say a browser running in private / hidden mode could possibly do this.

Stuart

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