User privileges

Hi all,

I have a brief question regarding user privileges. Does every user
who e-mails the ticketing system absolutely need an account created
in order to open a ticket? Isn’t this in a way a possible breach of
security? Is there a way to have the system not use this form of
verification, just open all tickets from any e-mail? We’re perfectly
fine with responding by means of e-mail without having the user to
login to the system.

If the system absolutely requires to create an account with RT in
order to open tickets, is there a way to automatically create users
upon incoming of a unique e-mail address? Any direction would be
appreciated.

S.

Steve Finkelstein wrote:

Hi all,

I have a brief question regarding user privileges. Does every user
who e-mails the ticketing system absolutely need an account created
in order to open a ticket? Isn’t this in a way a possible breach of
security? Is there a way to have the system not use this form of
verification, just open all tickets from any e-mail? We’re perfectly
fine with responding by means of e-mail without having the user to
login to the system.

If the system absolutely requires to create an account with RT in
order to open tickets, is there a way to automatically create users
upon incoming of a unique e-mail address? Any direction would be
appreciated.

Give Everyone the following rights:
CreateTicket
ReplyToTicket

What you are looking for becomes the default behavior.

S.


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati