User preferences?

Now that I’ve got RT set up for my organization, I’ve got a couple
questions:

  1. Why do no users besides root have the ‘Preferences’ in the menu at
    the top? It has: Home, Simple Search, Tickets, Tools, Approval

  2. It looks like the quick ticket creation from the front page is
    decidedly unhelpful because there’s no place to set the description of
    the ticket on a ticket created from there. We’ve decided that would
    cause more problems than it solves, so we’d like to remove it from our
    users’ front pages. Is there a way to do that without telling all of my
    users to go to their (currently nonexistent) ‘Preferences’ pages and
    change it themselves?

I’m sure we’ll get the wrinkles out sooner or later…

epistemological humility

  • Chris Riddoch -

Chris Riddoch wrote:

Now that I’ve got RT set up for my organization, I’ve got a couple
questions:

  1. Why do no users besides root have the ‘Preferences’ in the menu at
    the top? It has: Home, Simple Search, Tickets, Tools, Approval

  2. It looks like the quick ticket creation from the front page is
    decidedly unhelpful because there’s no place to set the description of
    the ticket on a ticket created from there. We’ve decided that would
    cause more problems than it solves, so we’d like to remove it from our
    users’ front pages. Is there a way to do that without telling all of my
    users to go to their (currently nonexistent) ‘Preferences’ pages and
    change it themselves?

I’m sure we’ll get the wrinkles out sooner or later…

You have to assign different rights in order for people to do different
things. Look under Configuration -> Global for the rights that are
available.

Mathew Snyder