User phone field in Ticket display page

RT Developers
1

Hi,

I’ve hunted through the docs and through ht://dig archives, but I
haven’t found anything on the following:

I want to show the Owner’s phone number (or extension) in the People
box on (Display.html).

For example, ‘Colleen’ is the owner of said ticket, but someone may need
to call me to give me additional information. Since there’s my home and
work number in the user pages (/Admin/Users/Modify.html), it should be
pretty straightforward to reference this information on the Display page
People box.

Has anyone done this? Any tips?

Thanks in advance!

Colleen

2

I’m really new at RT and mod_perl, is it even possible to combine the
users information and the ticket’s information in the same
Ticket/Elements/ShowPeople module?

Any response is greatly appreciated.

Colleen

-----Original Message-----
From: Colleen
Sent: Monday, April 29, 2002 4:32 PM
To: rt-devel@lists.fsck.com
Subject: user phone field in Ticket display page

Hi,

I’ve hunted through the docs and through ht://dig archives, but I
haven’t
found anything on the following:

I want to show the Owner’s phone number (or extension) in the People
box
on (Display.html).

For example, ‘Colleen’ is the owner of said ticket, but someone may
need
to call me to give me additional information. Since there’s my home
and
work number in the user pages (/Admin/Users/Modify.html), it should be
pretty straightforward to reference this information on the Display
page

3

Meant to copy the list on this… sorry.

–D