Can anyone think of a reason why a user in the RT database would not appear in
the “Everyone” group?
The user id is 709157
The “Everyone” group id is 3
This query returns no rows:
select * from groupmembers where groupid = 3 and memberid = 709157;
I’ve arrived at this point trying to track down why this user gets the message
"No permissions to create ticket in ‘queue-x’ " when in fact queue-x allows
SeeQueue and CreateTicket to Everyone.
The user is allowed access to RT but is not privileged. His Membership screen
shows no memberships - other users with these permissions show “Everyone” and
"Unprivileged" in the membership. This smells like data corruption.