I know that this feature was asked for previously, but I was wondering if we
could get an ETA on when the code might be released.
Has anyone made an interface allowing a web-based privileged user to,
when on the create ticket page, enter a name and quickly > do a lookup on
that name? I envision something in the spirit of “tab completion” so that
the user confirms that they’ve entered > the name correctly. And more
importantly: the user’s custom data fields (student class, staff department)
would be immediately > displayed right there on the page.
We’re actually doing an implementation of “Search for users” on the
Ticket Creation page for a customer this week, so expect to see it soon.