User login required to send a request?

RT Users
1

Hi,

I want to use rt for all my users as a kind of hotline system. So I do not
want to create a user account for all the users. I just want to have a form
that must be filled out, but no user authentication.

Is this possible with rt?

Thanks, Jens

Jens Mattfeld
IT-Operations

ATMEL Germany GmbH
Theresienstr. 2

74072 Heilbronn

Tel. +49 (0)7131 672613
Fax +49 (0)7131 672210

email: jens.mattfeld@atmel-wm.com
web: www.atmel-wm.com

2

I want to use rt for all my users as a kind of hotline system. So I
do
not want to create a user account for all the users. I just want to
have a form that must be filled out, but no user authentication.

Is this possible with rt?

Yes, sort of. I’ve built a script called productizer.cgi that submits
jobs to RT via the mail interface; the latest version is at

http://www.jump.net/~arclight/projects/rt/productizer-1.2.tar.gz

You’ll need to customize it for your application and set up an RT
queue that allows non-members to create requests.

I will be modifying this script in the near future (in a week or so)
into a more generic web submission form. Basically, I’ll be stripping
out all the product creation code and allow users to select queues,
making the form much more generic (and hopefully more useful).

– Bob

3

Hi,

I want to use rt for all my users as a kind of hotline system. So I do not
want to create a user account for all the users. I just want to have a form
that must be filled out, but no user authentication.

Is this possible with rt?

Another possible way is to create an ‘anonymous’ user account (two
possibilities will be described bellow) and use pure HTML form like this
examble:

This page is done for submitting requests into … blah blah blah…

Please fill all forms and pres the button with label Create request.

Your e-mail:
Your request topic/Subject:
Details of your request: Synopsis:

Contact:
Room:
Telephone:
Telefon:
etc.,…:

Now the posibilities:

  1. Create a user with a password and access RT by url encoded
    authentication info (an example could be
    http://www.fsck.com/rt/webrt.cgi?username=rt2guest&password=rt2guest)

    • beware of anonymous access to webrt-admin - anybody could change
      passport and e-mail (it should be empty)

  2. Create same user as above but make a different .cgi (could be a
    hardlink to suid_wrapper such as the others are) and edit rtmux.pl
    to operate as well as for webrt.cgi with added extra line(s) setting
    authentization to “external” and $ENV{REMOTE_USER} to given anonymous
    username.

I’m sure there are also different clear ways to do it, but this could be
easy too.

Thanks, Jens

Jens Mattfeld
IT-Operations

ATMEL Germany GmbH
Theresienstr. 2

74072 Heilbronn

Tel. +49 (0)7131 672613
Fax +49 (0)7131 672210

email: jens.mattfeld@atmel-wm.com
web: www.atmel-wm.com

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: (420 19) 7491588
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI404
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

4

Hi,

I finished my simple end-user interface to RT last week and have
tested it internally. As promised, I posted the most recent build at:

http://www.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz

I stripped most of the junk out of the Productizer and changed its
name to something more useful (HelpMe). The documentation has
been overhauled so I think it is ready for public consumption,
moreso than the Productizer.

Please let me know what you think,

– BobOn 13 Sep 00, at 10:01, Jens.Mattfeld@atmel-wm.com wrote:

Hi,

I want to use rt for all my users as a kind of hotline system. So I do
not want to create a user account for all the users. I just want to
have a form that must be filled out, but no user authentication.

Is this possible with rt?

Thanks, Jens

Jens Mattfeld
IT-Operations

ATMEL Germany GmbH
Theresienstr. 2

74072 Heilbronn

Tel. +49 (0)7131 672613
Fax +49 (0)7131 672210

email: jens.mattfeld@atmel-wm.com
web: www.atmel-wm.com

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users