User information issue

RT Users
1

All,

We use ldap for authentication and information. The account creation and update of user information works great. However, we have some people that would like to use another email address. If we change the email in the account it is overwritten the next time they log into the system. Is there a way to not overwrite changes in the user’s account?

–Dale

Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
Suite 700
110 21st Avenue South
Nashville, TN 37240
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edumailto:dale.poulter@vanderbilt.edu

2

We use ldap for authentication and information. The account creation and update of user
information works great. However, we have some people that would like to use another email
address. If we change the email in the account it is overwritten the next time they log into
the system. Is there a way to not overwrite changes in the user’s account?

This is how RT-Authen-ExternalAuth works
You’ll either need to change its code to tweak the behavior to your
preferences, or possibly add a second account with the alternate email
address and then use RT-Extension-MergeUsers to have RT recognize both
emails

-kevin