User could not be created: name in use

I created a new user in RT earlier today but I hit submit before I’d filled
out all the details - i.e. I only got as far as the username.

The user seemed to have been created, but doesn’t appear in the user list.
So, I’ve tried to create the user again and I get the error: “User could not
be created: name in use”. Since the user isn’t in the list, I can’t delete
him and start again.

I searched the list archive but couldn’t find anything about this so any
help is much appreciated!

I’m using RT3 with mod_perl & postgres on debian.

Thanks

Dan.

I created a new user in RT earlier today but I hit submit before I’d filled
out all the details - i.e. I only got as far as the username.

The user seemed to have been created, but doesn’t appear in the user list.
So, I’ve tried to create the user again and I get the error: “User could not
be created: name in use”. Since the user isn’t in the list, I can’t delete
him and start again.

try under Configuration:Users:Select user, and check include disabled
users in search.

I had this problem when I added someone as a requestor and then tried to
create them … (oops!)

try under Configuration:Users:Select user, and check include disabled
users in search.

That worked great!

I should have spotted it, my eyes are going bad I think…

Thanks,
Dan.