User cannot see tickets assigned to them

RT Users
1

Hello RT Gurus, I have a resolver group and have three users it in. My goal
is to assign tickets to these users so they can help our team to resolve
issues. These users cannot see the tickets that I have assigned to them.I
am sure if I am missing some privileges? I have given the resolver group
the following permissions:

ModifyTicket
OwnTicket
ReplyToTicket

We have 8 different queues. They should not have visibility to the queues.
They should just see the tickets assigned to them.

Please help.

rq

2

They need the ShowTicket if you want them to see it in RT. The privs you gave them allow them to reply to the ticket through the email interface… but they can’t see anything when they log into RT.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500

testwreq@gmail.com 13/08/2009 9:53 pm >>>
Hello RT Gurus, I have a resolver group and have three users it in. My goal is to assign tickets to these users so they can help our team to resolve issues. These users cannot see the tickets that I have assigned to them.I am sure if I am missing some privileges? I have given the resolver group the following permissions:

ModifyTicket
OwnTicket
ReplyToTicket

We have 8 different queues. They should not have visibility to the queues. They should just see the tickets assigned to them.

Please help.

rq