They need the ShowTicket if you want them to see it in RT. The privs you gave them allow them to reply to the ticket through the email interface… but they can’t see anything when they log into RT.
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email@example.com 13/08/2009 9:53 pm >>>
Hello RT Gurus, I have a resolver group and have three users it in. My goal is to assign tickets to these users so they can help our team to resolve issues. These users cannot see the tickets that I have assigned to them.I am sure if I am missing some privileges? I have given the resolver group the following permissions:
We have 8 different queues. They should not have visibility to the queues. They should just see the tickets assigned to them.