I have granted the CreateTicket and SeeQueue to the group everyone in a
I have also let a certain user login by giving them a password.
Now when I log in as them, I can see all the tickets that they have created,
they can reply to their own tickets and create a new one.
This is perfect and what I would expect.
However, if they put in a ticket number that is not their own, in the Go To
box, they can see that ticket (which is in the same queue).
Should they be able to see a ticket that is not their own?
Should I just create a new queue specifically for them i.e:
And handle it that way?
I would have thought that you should only be able to select a ticket that you
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