User asked for an unknown update type for custom field Category for RT

RT Users
1

Hello everybody,

I already read about that issue. Please correct me if I am wrong. Is
this error a bug in the custom fields? If so, is there already a fix
for that available and if yes where can I find it.
I also wanted to mention that I run version 3.6.4

Thanks

Robert Keidel

2

I know it is already a couple of weeks ago since I asked the first
time. But I still try to find an answer. I also installed version
3.6.5 on a different test box, and I get the same error. Is there
someone who could give me some information about that?

Thanks

RobertOn Fri, Mar 7, 2008 at 11:15 AM, Robert Keidel rkeidel@gmail.com wrote:

Hello everybody,

I already read about that issue. Please correct me if I am wrong. Is
this error a bug in the custom fields? If so, is there already a fix
for that available and if yes where can I find it.
I also wanted to mention that I run version 3.6.4

Thanks

Robert Keidel

3

This happens when you have a custom field select with categories set in
the custom field items. It is supposed to group the items into
categories. What happens is that the UI doesn’t select the category drop
down in the custom field with the selected value from the database, so
it throws an error. The only work around I have seen is to manually
select the category as well as the line item from the CF each time you
do an edit.

You could write JavaScript or an overlay that selects it for you based
on the content of the CF, but it would be cumbersome to maintain.From: Robert Keidel [mailto:rkeidel@gmail.com]
Sent: Monday, March 24, 2008 10:50 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] User asked for an unknown update type for
customfield Category for RT

I know it is already a couple of weeks ago since I asked the first
time. But I still try to find an answer. I also installed version
3.6.5 on a different test box, and I get the same error. Is there
someone who could give me some information about that?

Thanks

Robert

4

This happens when you have a custom field select with categories set
in
the custom field items. It is supposed to group the items into
categories. What happens is that the UI doesn’t select the category
drop
down in the custom field with the selected value from the database, so
it throws an error. The only work around I have seen is to manually
select the category as well as the line item from the CF each time you
do an edit.

I have never been able to duplicate this on 3.6.6, even when not
selecting a category. This includes trying on IE6, IE7, firefox and
safari.

If someone wants to apply the following patch and send me the enhanced
error message it might help me figure out what is going on.

I might also ask you for information about your custom field, but to
start
the error output and some brower info would help.

-kevin

cfunknown.patch (590 Bytes)