Use lifecycle to set status and invoke Dates page?

RT Users
1

Hi,
I’d like to have a lifecycle action called “schedule,” which would set the ticket’s status to “scheduled” and take the user to the ticket’s Dates page so they could set a due date. It’s this possible?
Thanks,
Peter

Peter Nikolaidis, CISSP, GCFE, GCIH, GPPA, GSNA
http://ParadigmCC.com
Ph: 617.517.2940

2

Hi Peter,On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis petern@paradigmcc.com wrote:

Hi,

I’d like to have a lifecycle action called “schedule,” which would set the
ticket’s status to “scheduled” and take the user to the ticket’s Dates page
so they could set a due date. It’s this possible?

Just for clarity, the action isn’t necessarily lifecycle related - it
certainly could be, though. Statuses are a component of lifecyles,
though.

You can tweak the Actions menu to your desires. We do all sorts of
modifications. There are Menu callbacks to inject your local tweaks
into the Actions menu.

-m

3

Hi Matt,

Thanks for the reply. What woudl be the callback/action to take someone to
the Dates page for a ticket?

Thanks again,

PeterOn Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

Hi Peter,

On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis petern@paradigmcc.com wrote:

Hi,

I’d like to have a lifecycle action called “schedule,” which would set
the
ticket’s status to “scheduled” and take the user to the ticket’s Dates
page
so they could set a due date. It’s this possible?

Just for clarity, the action isn’t necessarily lifecycle related - it
certainly could be, though. Statuses are a component of lifecyles,
though.

You can tweak the Actions menu to your desires. We do all sorts of
modifications. There are Menu callbacks to inject your local tweaks
into the Actions menu.

-m

Peter Nikolaidis
CISSP
https://webportal.isc2.org/custom/CertificationVerificationResults.aspx?FN=Peter&LN=Nikolaidis&CN=453003
, GCFE https://www.giac.org/certified-professional/peter-nikolaidis/118082
, GCIH https://www.giac.org/certified-professional/peter-nikolaidis/118082
, GPPA http://www.giac.org/certified-professional/peter-nikolaidis/118082
, GSNA http://www.giac.org/certified-professional/peter-nikolaidis/118082
Paradigm Consulting Co.
MA:617.517.2940 * NH:603.676.7119 * VT:802.234.6368
http://pa.radigm.com

4

Hi Matt,

Thanks for the reply. What woudl be the callback/action to take someone to
the Dates page for a ticket?

Have you used callbacks before? I ask because, while extremely useful,
they also have a learning curve. It helps to know where you are on the
curve.

And the official docs…

https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Callbacks
https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus

-m