Use default global scrips for all queues but one?

RT Users
1

Hi all,

We 8 queues, all of which make use of the default global scrips.

We have a need to set up 1 more queue where we don’t want some of
the global scrips to run (we want to override some or do away with
some entirely).

Before I just start flailing at this, I figured I’d ask. I suspect
someone has to have wanted this in RT’s many years.

Is there anything smart in RT to allow this?

Do queue-owned scrips take precedence in some way? What’s the
mechanism?

Or am I going to have to (yikes)… make a copy of the current set
of global scrips for each of the existing 8 queues, and then 1 more
customized copy for the 1 queue?

2

Hi all,

We 8 queues, all of which make use of the default global scrips.

We have a need to set up 1 more queue where we don’t want some of
the global scrips to run (we want to override some or do away with
some entirely).

Before I just start flailing at this, I figured I’d ask. I suspect
someone has to have wanted this in RT’s many years.

Is there anything smart in RT to allow this?

Do queue-owned scrips take precedence in some way? What’s the
mechanism?

Or am I going to have to (yikes)… make a copy of the current set
of global scrips for each of the existing 8 queues, and then 1 more
customized copy for the 1 queue?

4.2 should allow this. You can also modify the Default Scrips and add
a User Defined Condition that returns 0 if the Queue is on that you
want to exempt.

Cheers,
Ken

3

4.2 should allow this.

We’re at 4.2.3.

What’s in 4.2 that would allow it?

Thanks for the reply!