Hi all,
We 8 queues, all of which make use of the default global scrips.
We have a need to set up 1 more queue where we don’t want some of
the global scrips to run (we want to override some or do away with
some entirely).
Before I just start flailing at this, I figured I’d ask. I suspect
someone has to have wanted this in RT’s many years.
Is there anything smart in RT to allow this?
Do queue-owned scrips take precedence in some way? What’s the
mechanism?
Or am I going to have to (yikes)… make a copy of the current set
of global scrips for each of the existing 8 queues, and then 1 more
customized copy for the 1 queue?
Hi all,
We 8 queues, all of which make use of the default global scrips.
We have a need to set up 1 more queue where we don’t want some of
the global scrips to run (we want to override some or do away with
some entirely).
Before I just start flailing at this, I figured I’d ask. I suspect
someone has to have wanted this in RT’s many years.
Is there anything smart in RT to allow this?
Do queue-owned scrips take precedence in some way? What’s the
mechanism?
Or am I going to have to (yikes)… make a copy of the current set
of global scrips for each of the existing 8 queues, and then 1 more
customized copy for the 1 queue?
4.2 should allow this. You can also modify the Default Scrips and add
a User Defined Condition that returns 0 if the Queue is on that you
want to exempt.
Cheers,
Ken
4.2 should allow this.
We’re at 4.2.3.
What’s in 4.2 that would allow it?
Thanks for the reply!