Use Articles on Jumbo screen

RT Users
1

Hello,

My users would like to be able to use the Articles on the Jumbo screen, they usually go to Jumbo to change some parameters and they would like to have the Articles listed there in order to put comments on the tickets.

Is that possible? if so, how?

Thank you.
Charly

2

My users would like to be able to use the Articles on the Jumbo
screen, they usually go to Jumbo to change some parameters and they
would like to have the Articles listed there in order to put comments
on the tickets.

In theory this is just adding in
<& /Articles/Elements/BeforeMessageBox, %ARGS &>
before the messagebox on ModifyAll.html

In practice, I have no idea if that will “just work”

-kevin