URL in emails

I probably just miss something here because I don’t see others reporting
this problem after May 2001. Could anyone please help? Thanks.

I have set the $WebBaseURL. We are running RT at the root of our server.
When an email is sent as CREATE, the WebURL is interpreted
correctly via the templates. But the URL is not working in correspondence,
transactions, comments, status after the ticket is created. How could I
fix this?

This has good URL:
OnCreate NotifyAdminCcs with template AdminCorrespondence

All others have “http://RT::WebBaseURL.not.configured:80” in front of the
OnComment NotifyAdminCcs with template StatusChange
OnCorrespond NotifyAdminCcs with template AdminCorrespondence
OnStatus NotifyAdminCcs with template StatusChange

I am just using the default templates that come with the installation.

Sherrill (Pei-chih) Verbrugge