URL in a Ticket?

Hi Everyone,

Does anyone know of a way to create a clickable HTTP link (URL) that can
go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a
clickable link.

Thank you for your help in advance.

Take care!

Nick

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

http://www.digitalglobe.com http://www.digitalglobe.com

The problem is that RT will Scrub the HTML for you before it is
displayed. I believe you can muck with the ScrubHTML file to possibly
remove the ‘A’ element? Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Tuesday, February 14, 2006 2:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] URL in a Ticket?

Hi Everyone,

 

Does anyone know of a way to create a clickable HTTP link (URL)

that can go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a

clickable link.

Thank you for your help in advance.

 

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com>

Hi Eric,

Thank you for your info. I can see why this is done, because mail sent
via Exchange is in HTML format, and htmlSCRUB’s purpose in life is just
to allow text through. This makes logical sense. Now, I need to explain
this to the user who wanted the capability.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com-----Original Message-----
From: Schultz, Eric [mailto:ESchultz@corp.untd.com]
Sent: Tuesday, February 14, 2006 3:37 PM
To: Nick Metrowsky; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

The problem is that RT will Scrub the HTML for you before it is
displayed. I believe you can muck with the ScrubHTML file to possibly
remove the ‘A’ element? Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Tuesday, February 14, 2006 2:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] URL in a Ticket?

Hi Everyone,

 

Does anyone know of a way to create a clickable HTTP link (URL)

that can go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a

clickable link.

Thank you for your help in advance.

 

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com>

This can be done, I have used this patch from the wiki in my ticket

http://wiki.bestpractical.com/index.cgi?ClickableLinks-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Wednesday, February 15, 2006 9:21 AM
To: Schultz, Eric; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

Hi Eric,

Thank you for your info. I can see why this is done, because mail sent
via Exchange is in HTML format, and htmlSCRUB’s purpose in life is just
to allow text through. This makes logical sense. Now, I need to explain
this to the user who wanted the capability.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz@corp.untd.com]
Sent: Tuesday, February 14, 2006 3:37 PM
To: Nick Metrowsky; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

The problem is that RT will Scrub the HTML for you before it is
displayed. I believe you can muck with the ScrubHTML file to possibly
remove the ‘A’ element? Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Tuesday, February 14, 2006 2:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] URL in a Ticket?

Hi Everyone,

 

Does anyone know of a way to create a clickable HTTP link (URL)

that can go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a

clickable link.

Thank you for your help in advance.

 

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hi Andrew,

Thank you for your response. I must have missed it in the Wiki. Thank
you for pointing it out for me.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com-----Original Message-----
From: Andrew Xenides [mailto:andrew@staff.esc.net.au]
Sent: Tuesday, January 14, 2003 2:52 AM
To: Nick Metrowsky; ‘Schultz, Eric’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

This can be done, I have used this patch from the wiki in my ticket

http://wiki.bestpractical.com/index.cgi?ClickableLinks

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Wednesday, February 15, 2006 9:21 AM
To: Schultz, Eric; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

Hi Eric,

Thank you for your info. I can see why this is done, because mail sent
via Exchange is in HTML format, and htmlSCRUB’s purpose in life is just
to allow text through. This makes logical sense. Now, I need to explain
this to the user who wanted the capability.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz@corp.untd.com]
Sent: Tuesday, February 14, 2006 3:37 PM
To: Nick Metrowsky; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

The problem is that RT will Scrub the HTML for you before it is
displayed. I believe you can muck with the ScrubHTML file to possibly
remove the ‘A’ element? Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Tuesday, February 14, 2006 2:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] URL in a Ticket?

Hi Everyone,

 

Does anyone know of a way to create a clickable HTTP link (URL)

that can go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a

clickable link.

Thank you for your help in advance.

 

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hi Andrew,

I tried the second patch and it works like a charm. Thanks again!

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com-----Original Message-----
From: Andrew Xenides [mailto:andrew@staff.esc.net.au]
Sent: Tuesday, January 14, 2003 2:52 AM
To: Nick Metrowsky; ‘Schultz, Eric’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

This can be done, I have used this patch from the wiki in my ticket

http://wiki.bestpractical.com/index.cgi?ClickableLinks

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Wednesday, February 15, 2006 9:21 AM
To: Schultz, Eric; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

Hi Eric,

Thank you for your info. I can see why this is done, because mail sent
via Exchange is in HTML format, and htmlSCRUB’s purpose in life is just
to allow text through. This makes logical sense. Now, I need to explain
this to the user who wanted the capability.

Take care!

Nick

Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky@digitalglobe.com
DigitalGlobe ®, An Imaging and Information Company
http://www.digitalglobe.com

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz@corp.untd.com]
Sent: Tuesday, February 14, 2006 3:37 PM
To: Nick Metrowsky; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

The problem is that RT will Scrub the HTML for you before it is
displayed. I believe you can muck with the ScrubHTML file to possibly
remove the ‘A’ element? Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Tuesday, February 14, 2006 2:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] URL in a Ticket?

Hi Everyone,

 

Does anyone know of a way to create a clickable HTTP link (URL)

that can go into the body of a Ticket using Request Tracker V3?

I have tried a few things, including an HREF, but I do not get a

clickable link.

Thank you for your help in advance.

 

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html